Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Alvarez

Princeton

Summary

Dynamic and results-driven professional with extensive experience as a Police Dispatcher for the City of Plano, excelling in incident prioritization and effective communication. Proven ability to enhance public safety through meticulous data entry and teamwork, while maintaining professionalism under pressure. Recognized for improving response times and fostering collaboration among emergency responders. Knowledgeable, with a proven track record in managing daily operations and supporting executives. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.

Overview

7
7
years of professional experience

Work History

Police Dispatcher

City of Plano
06.2022 - Current
  • Operated communication systems to relay information between emergency responders and the public.
  • Monitored multiple radio channels for incoming calls and dispatched units efficiently.
  • Documented details of incidents accurately for record-keeping and reporting purposes.
  • Assisted in coordinating emergency response efforts during high-pressure situations.
  • Maintained composure while handling stressful calls from the public requiring urgent assistance.
  • Learned operational protocols and procedures to ensure effective dispatching practices.
  • Collaborated with team members to improve response times and service delivery strategies.
  • Adapted quickly to evolving situations, demonstrating flexibility in prioritizing tasks effectively.
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
  • Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.

Salon Manager

Zazú Salons
08.2018 - 05.2022
  • Managed daily salon operations, ensuring adherence to quality standards and client satisfaction.
  • Coordinated staff schedules, optimizing resource allocation for peak service times.
  • Trained and mentored junior stylists, enhancing team skills and service delivery.
  • Implemented inventory management practices, reducing waste and increasing product availability.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
  • Analyzed customer feedback to identify service improvements, enhancing overall client experience.
  • Fostered positive relationships with clients through exceptional communication and personalized service.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Handled employee scheduling and coverage needs during business hours.

Education

Triton College
River Grove, IL

High School Diploma -

Nazareth Academy
La Grange, IL
05.2007

Skills

  • Public safety awareness
  • Data entry
  • Incident prioritization
  • Information gathering
  • Caller engagement
  • Teamwork
  • Processing requests
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Interpersonal skills
  • Professionalism
  • Good judgment

Timeline

Police Dispatcher

City of Plano
06.2022 - Current

Salon Manager

Zazú Salons
08.2018 - 05.2022

Triton College

High School Diploma -

Nazareth Academy

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