Courtney Anderson
Weatherford,TX
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Castaways Seafood and Grill
Port Aransas, TX
03.2023 - 07.2023
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
Restaurant Owner
The Pizza Shack 603-755-2144 , 498 N Main St. Farmington Nh
Graford , TX
01.2020 - 04.2022
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Created promotions and special events to attract customers and boost sales.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Managed food preparation, guest interaction, quality control and customer relations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
Restaurant Manager
The Pizza Shack 603-755-2144 , 498 N Main St. Farmington Nh
Graford , Tx
05.2019 - 01.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Server
The Pizza Shack
Graford, TX
01.2017 - 05.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
Education
BBA - Batchelor's Busin Admin/ Minor Hospitality
Strayer University
Washington, DCSkills
- Team Building
- POS system operations
- Training and coaching
- Service prioritization
- Restaurant Operations
- Performance Evaluation
Timeline
Front of House Manager
Castaways Seafood and Grill
03.2023 - 07.2023
Restaurant Owner
The Pizza Shack 603-755-2144 , 498 N Main St. Farmington Nh
01.2020 - 04.2022
Restaurant Manager
The Pizza Shack 603-755-2144 , 498 N Main St. Farmington Nh
05.2019 - 01.2020
Server
The Pizza Shack
01.2017 - 05.2019
BBA - Batchelor's Busin Admin/ Minor Hospitality
Strayer University
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