Courtney Ansley
Human Resources Specialist
Glenpool,OK
Summary
Well-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Human Resources Specialist
United States Army
10.2022 - Current
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Human Resources Specialist
United States Army
10.2020 - 10.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed personnel records to confirm achievements in submission of retirement awards.
- Reviewed verbiage and grammer on award submissions.
- Managed mailing accounts and budgeting for all postage.
Human Resources Specialist
United States Army
01.2017 - 10.2020
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Disability Application Specialist
Heard And Smith Law Firm
10.2014 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained HIPAA guidelines when handling sensitive issues.
Signal Operations Support Specialist
United States Army
11.2011 - 08.2016
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
Air Defense Tactical Operations Center Operator
United States Army
05.2009 - 09.2010
- Conducted preventive maintenance procedures and basic repairs on equipment.
- Coordinated soldier employment and training.
- Operated equipment to detect, track, and identify aircraft.
Customer Support Specialist
The Scooter Store Inc.
01.2007 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
Carhop
Sonic
01.2005 - 01.2007
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Education
Bachelor of Arts - History
Southern New Hampshire University
Hooksett, NH05.2021
Skills
- Adaptable to Changing Conditions
- Enterprise Resource Planning
- Employee Relations
- Labor Control
- Performance Management
- Conduct Orientations and Training
Timeline
Human Resources Specialist
United States Army
10.2022 - Current
Human Resources Specialist
United States Army
10.2020 - 10.2022
Human Resources Specialist
United States Army
01.2017 - 10.2020
Disability Application Specialist
Heard And Smith Law Firm
10.2014 - 01.2017
Signal Operations Support Specialist
United States Army
11.2011 - 08.2016
Air Defense Tactical Operations Center Operator
United States Army
05.2009 - 09.2010
Customer Support Specialist
The Scooter Store Inc.
01.2007 - 05.2009
Carhop
Sonic
01.2005 - 01.2007
Bachelor of Arts - History
Southern New Hampshire University
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