Courtney Armstrong
Jacksonville ,Florida
Summary
Experienced with time management and providing top-notch service to guests during peak hours. Utilizes excellent communication skills when collaborating with team members to create a healthy work space. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Sliders Oyster Bar
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
ABBQ
02.2022 - 05.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Time Out Sports Bar
01.2021 - 02.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Front Desk Clerk
Quality Inn
08.2019 - 08.2021
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with vendors for repair and maintenance of hotel.
Education
GED -
Marine Science Center
Jacksonville, FLSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Table bussing
Timeline
Server/Bartender
Sliders Oyster Bar
05.2024 - Current
Server
ABBQ
02.2022 - 05.2024
Server
Time Out Sports Bar
01.2021 - 02.2022
Front Desk Clerk
Quality Inn
08.2019 - 08.2021
GED -
Marine Science Center
Similar Profiles
Patrick ToorPatrick Toor
Server at Sliders Oyster BarServer at Sliders Oyster Bar
Patrick ToorPatrick Toor
Server at Sliders Oyster BarServer at Sliders Oyster Bar
Rufus GordonRufus Gordon
Line Cook at Sea Level Oyster BarLine Cook at Sea Level Oyster Bar