Courtney Atkins
Hattiesburg,MS
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 15 years of related experience, including measuring and cutting materials, operating equipment and following work instructions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
KFC Restaurant
Hattiesburg, MS
11.2023 - 06.2024
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
Production Worker
Green Bay Converting
Hattiesburg, MS
01.2021 - 09.2023
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
CSR, Sales
Maximus Federal Services
Hattiesburg, MS
07.2018 - 12.2020
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Responded promptly to all incoming sales inquiries from potential customers.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Assisted in developing marketing strategies for new product launches and promotions.
- Identified prospective clients by using business directories, following leads from existing clients, participating in organizations and clubs, attending trade shows and conferences.
- Gathered market intelligence on competitors' activities including pricing structure, promotional campaigns.
Education
High School Diploma -
Hattiesburg High School
Hattiesburg, MS06-2006
Skills
- Performance Management
- Purchasing
- Team Development
- Sales Leadership
- Ordering Supplies
- Service records
- Staff Motivation
- Quality Control
- Food Storage
- Customer Focus
- CRM Software
- Complaint Handling
- Information Security
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Data Entry
- Consultative Sales
- Call Management
- Data Collection
- Paperwork Processing
- Account updating
- Appointment Scheduling
- Report Generation
- Schedule mastery
- Product Assembly
- Machine Operation
- Quality Assurance
- Manufacturing support
- Safety Management
- Quality Inspection
- Equipment Operation
- Batch production
- Waste Reduction
- Lockout and tagout procedures
- Product Packaging
- Workplace Cleanliness
- OSHA Compliance
- Product Inspection
- Precision measurement
- Machine Setups
- Quality Inspections
- Assembly Line Expertise
- Deadline compliance
- Loading and unloading protocols
- Temperature restricted production
- Micro assembly
- Materials Handling
- Hazardous Material Handling
- Machinery Operation
- Shipping coordination
Certification
- FORK LIFT CERTIFIED
- FOOD SAFETY
Affiliations
- I AN OUTGOING WELL ROUNDED PERSON.
- READY FOR THE NEXT TASK AT HAND.
- FAST LEARNER.
- QUICK ON MY TOES AND THOUGHTS.
- PEOPLES PERSON.
References
References available upon request.
Timeline
Manager
KFC Restaurant
11.2023 - 06.2024
Production Worker
Green Bay Converting
01.2021 - 09.2023
CSR, Sales
Maximus Federal Services
07.2018 - 12.2020
High School Diploma -
Hattiesburg High School
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