Courtney Aubuchont
dover
Summary
- Dedicated professional with strong customer service and team leadership skills. Proven ability to enhance customer satisfaction and streamline operations, driving repeat business and improved team performance.
- Results-driven leader with a track record in supervising operations and staff training. Skilled in strategic planning and problem-solving, consistently achieving high levels of customer service and operational efficiency.
- Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Roundsman
99 Restaurants
Portsmouth, NH
03.2024 - 07.2025
- Prepared ingredients and assembled dishes according to menu specifications.
- Operated kitchen equipment safely and efficiently to maintain workflow.
- Collaborated with team members to ensure timely food preparation and service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Followed health and safety regulations to uphold food quality standards.
- Assisted in inventory management, including stock rotation and ordering supplies.
- Adapted quickly to changing menus and special dietary requests from customers.
- Trained new staff on food preparation techniques and kitchen protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Assistant Manager
Spirit Halloween Store
Somersworth, NH
08.2022 - 11.2025
- Supervised daily operations, ensuring efficient workflow and high levels of customer service.
- Managed scheduling and staffing needs, improving labor efficiency during peak periods.
- Collaborated with upper management on strategic planning initiatives for seasonal sales optimization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shift Leader
Dunkin' Donuts
Dover, NH
03.2017 - 07.2023
- Supervised daily operations, ensuring optimal workflow and team performance.
- Trained and mentored new staff on customer service standards and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
- Implemented strategies to enhance efficiency in food preparation and service delivery.
- Resolved customer complaints promptly, improving satisfaction and repeat business rates.
- Collaborated with management on scheduling to optimize labor costs while meeting demand.
- Maintained cleanliness and adherence to health regulations within the store environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Fryeburg Academy
Fryeburg, ME05-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Strategic planning
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Cost control
- Google drive
- Adaptability and flexibility
- Strategic thinking
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Compliance
- Sales forecasting
- Microsoft office expertise
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Active listening
- Hiring and training
Timeline
Roundsman
99 Restaurants
03.2024 - 07.2025
Assistant Manager
Spirit Halloween Store
08.2022 - 11.2025
Shift Leader
Dunkin' Donuts
03.2017 - 07.2023
High School Diploma -
Fryeburg Academy