COURTNEY BAKER
Lynn Haven,FL
Summary
Dedicated Property Manager with more than 4 years of overseeing diversified residential properties, staff supervision, sales, marketing efforts, and contract development. Expert at driving occupancy rates and securing long-term tenancy. Dynamic background into community management opportunities [conventional lease up and HUD-Tax Credit] . Outgoing Assistant Community Manager with 5 years of experience in leasing techniques. Accomplished professional known skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records, and builds trust with attention to detail and excellent multitasking abilities.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Fortis Property Management
Panama City Beach, FL
02.2022 - 09.2022
- Collected, completed and processed lease applications.
- performed critical file audits for regional approval
- 10-13 week leasing goal for Lease Up property standards
- NAA Bluemoon lease documentation
- Yardi and RentCafe management site account user
- processed online work orders through Yardi software
- handled new construction work orders before getting CO
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Created and submitted daily reports on leasing activities.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- gathered marketing strategies for slower traffic
- move in and move out inspections for residents
Community Manager
Royal American Management, Inc
Panama City, FL
10.2021 - 02.2022
- Pest control inspections outside and inside of the community
- Receive and processed applications through One-site Software in the order of which they came
- Answering phone calls for potential prospects and applicants
- Helping the assistant manager re-file and organize documents for file audits
- Performing background checks for applicants
- Generating HUD & TAX credit forms for residents that are renewal their lease terms
- Escalated critical issues to property manager to ensure immediate resolution
- Collected monthly assessments, rental fees, deposits and payments
- Conducted tours of vacancies with prospective tenants
- Handled all security deposit refunds
- Developed and managed highly skilled on-site staff through recruitment,training and motivation
- Inspected property every Month, took pictures and wrote reports regarding findings for submission to the community manager.
Assistant Community Manager
GATEWAY MANAGEMENT COMPANY
, FL
08.2020 - 09.2021
- Helpingthecommunitymanagerrefileandorganizeresidents'files
- Performing background checks for applicants
- Generating lease forms for residents that are signing a new lease to live on the property
- Preparedleasepaperworkandobtainedsignaturesandfirstpaymentsfromnewresidents
- Promotedhighlevelofcustomerserviceand assistancebygreeting clients, respondingto concerns, showing units and quickly resolving issues
- Ledpropertytourstoshowcaseamenities toprospectivetenants and offeredvaluable information regarding major features
- Escalatedcritical issuestopropertymanagertodeliverimmediateresolution
- Maintained accurate records of correspondence with and from tenants
- Used conflict resolution skills to quickly resolve issues among residents.
Property Manager
P.O.M.S Management
Lynn Haven, FL
09.2018 - 08.2020
- Managing the property with the help of the regional manager
- Providingalistofbidsfromvendorsthatmayhelpthecommunity'sworkflow
- Answering phonecallsfor potential prospects and applicants whointerested inrenting one of the units
- Along withcontacting previous prospects to push for 100percent occupancy for the community
- Closing bank deposits daily so that a batch will match the end of month reporting ,
- Using online leasing software such as Yardi, CRM, Onesite
- Run applications and background checks for all that are applying at the property
- Going over Final account statements for tenants that have moved out or who has given notice to vacate a unit
- Making sure that all work orders are completed or discussed with maintenance staff, prioritizing work orders based on emergency to preventive maintenance
- Going over marketing strategies to draw future applicants to the community
- Perform exterior and interior inspections to prevent parking overflow, unauthorized residents, animals , or trash around the community
- Providing Quarterly in-unit inspections for all units in the communities with pest control to prevent poor house keeping and infestation
- Explained policies and reviewed documentation to obtain E-signatures or hard signatures
- Collected payment by processing credit card transactions
- Oversaw budgeting process for assigned properties
- Inspected properties regularly to identify deficiencies and schedule repairs.
Leasing Consultant
Haley Residential
, FL
11.2016 - 07.2018
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Escalated major issues to property manager for immediate remediation.
Education
Bachelor's - Business
University of Central Florida
01.2019
High School Diploma - undefined
Bradwell Institute
05.2015
Skills
- Skills Salesandmarketingaptitude
- Background checks
- Issue escalation
- Lease file audits
- Property tours
- Record keeping
- Corporate policies and procedures
- Property amenities
- Application processing
- Fair housing mandates
- Knowledge of leasing and market conditions
- New construction
- Mortgages and loans
- Sales and marketing
- Teambuilding
- High-energy attitude
- Adaptive team player
- Problem-solving abilities
- Maintenance oversight
- Daily operationsmanagement
- Tenant and eviction laws
- Policy administration
- Financial budgeting and reporting
- Payment processing
- Knowledgeable in Yardi
- Expert in Blue-Moon Leasing software
- Knowledgeable in One-site Management
- Software
- MS Office suite
- Multi-family property management
Timeline
Leasing Manager
Fortis Property Management
02.2022 - 09.2022
Community Manager
Royal American Management, Inc
10.2021 - 02.2022
Assistant Community Manager
GATEWAY MANAGEMENT COMPANY
08.2020 - 09.2021
Property Manager
P.O.M.S Management
09.2018 - 08.2020
Leasing Consultant
Haley Residential
11.2016 - 07.2018
Bachelor's - Business
University of Central Florida
High School Diploma - undefined
Bradwell Institute