Donna C. Fahey
Shirley
Summary
Results-driven Leasing Manager with a strong background in property management and operations oversight. Expertise in fostering client relationships, enhancing lease renewals, and implementing pricing strategies. Proficient in property management software and team leadership, focused on delivering exceptional tenant experiences.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Leasing Manager
Hawthorne Living
Central Islip
10.2024 - Current
- Directed leasing operations, ensuring compliance with company policies and local regulations.
- Conducted property tours to showcase amenities and positively influence tenant decision-making.
- Provided exceptional customer service to strengthen client connections and encourage lease renewals.
- Built strong relationships with residents to improve satisfaction and retention rates.
- Employed property management software to systematically track lease agreements and tenant communications.
- Performed comprehensive market analysis to adjust pricing strategies and bolster competitive positioning.
- Supervised monthly collections and upheld high payment rates by establishing positive relationships with tenants.
Community Manager
Heatherwood Communities
Medford
11.2021 - 10.2024
- Oversaw daily operations to ensure high-quality service delivery and resident satisfaction.
- Educated and mentored staff on best practices for customer engagement and issue resolution, improving service quality and responsiveness.
- Educated and mentored staff on best practices for customer engagement and issue resolution.
- Coordinated maintenance requests and followed up with residents to ensure prompt resolution of concerns and enhance resident satisfaction.
- Inspiration through leadership; motivated and inspired team members to achieve professional growth and success.
- Executed process improvements to enhance operational efficiency within team workflows.
- Nurtured positive work environment through effective communication and recognition, fostering team cohesion and morale.
Accounts Receivable Analyst
Heatherwood Communities
Commack
01.2016 - 11.2021
- Analyzed aging reports to pinpoint overdue accounts and enhance collection strategies.
- Processed customer payments accurately, ensuring prompt updates to financial records.
- Collaborated with cross-functional teams to promptly resolve billing discrepancies.
- Conducted account reconciliations to ensure accuracy in financial reporting.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Evaluated aging reports to identify trends and patterns leading to missed collections.
Education
Associate Of Applied Business - Database Management
Nassau Community College
Garden City 05.1998 - 06.1999
Associate Of Science - Business Administration And Management
Nassau Community College
Garden City 05.1998 - 01.1999
Associate Of Applied Science -
Nassau Community College
Garden City 05.1997 - 01.1998
Associate of Arts - Business Communication
Nassau Community College
Garden City 05.1989 - 05.1990
Skills
- Fair Housing laws
- Industry regulations
- Yardi Rent Manager
- Rent Café
- Weimart CRM
- Problem-solving skills
- Organizational skills
- Multitasking
- Customer service mindset
- Attention to detail
- Leadership skills
- Communication skills
Timeline
Leasing Manager
Hawthorne Living
10.2024 - Current
Community Manager
Heatherwood Communities
11.2021 - 10.2024
Accounts Receivable Analyst
Heatherwood Communities
01.2016 - 11.2021
Associate Of Applied Business - Database Management
Nassau Community College
05.1998 - 06.1999
Associate Of Science - Business Administration And Management
Nassau Community College
05.1998 - 01.1999
Associate Of Applied Science -
Nassau Community College
05.1997 - 01.1998
Associate of Arts - Business Communication
Nassau Community College
05.1989 - 05.1990