Sarahy Meza
Waterton LLC
San Bernardino,CA
7
years of professional experience
Results-driven Leasing Manager with strong leadership and customer service skills. Thrives in fast-paced environments and works effectively under pressure while maintaining exceptional resident satisfaction. Experienced in mentoring and training new leasing agents, fostering team development, and ensuring successful onboarding. Skilled in resident retention, effective communication, conflict resolution, and problem-solving. Dedicated to building positive resident relationships and supporting occupancy and community goals through professional and proactive service
Work History
Leasing Manager
4 Years 3 Months- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Developed and executed marketing strategies to enhance property visibility and attract potential tenants.
- Facilitated tenant relations by addressing inquiries, resolving complaints, and maintaining satisfaction levels.
- Conducted property tours, highlighting features to prospective renters while showcasing community benefits.
- Collected, completed, and processed lease applications.
- Trained and mentored junior leasing staff on best practices in customer service and sales techniques.
- Collaborated with maintenance teams to ensure timely resolution of tenant requests and property upkeep.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Facilitated training programs for leasing agents, elevating team performance and efficiency.
- Communicated effectively with owners, residents, and on-site associates.
- Managed security deposit accounting and reconciliations accurately and within established deadlines.
- Created, reviewed, and approved purchase orders (POs) to support property operations and vendor services.
- Prepared, executed, and uploaded contracts through the LEO24/7 platform, ensuring compliance with company procedures and documentation standards.
- Facilitated daily team huddles and conference calls to communicate priorities, review performance metrics, and ensure operational alignment.
Leasing Manager
3 Years 1 Month- Analyzed market trends to optimize rental pricing and maintain competitive positioning within the market.
- Streamlined leasing processes through implementation of digital tools, improving efficiency in application handling.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Managed daily and weekly marketing and leasing plans.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Collected, completed, and processed lease applications.
- Trained and mentored junior leasing staff on best practices in customer service and sales techniques.
- Communicated effectively with owners, residents, and on-site associates.
Education
High School Diploma
No Degree
Skills
Resident relations
Clerical skills
Maintaining closing ratios
Fair housing laws
Proficiency in Yardi
CRM
Bilingual English and Spanish
Revenue Management Software Proficiency
Marketing expertise
Proficient in JTurner/Power BI
Event planning
Tenant and eviction laws
Payment collection
Timeline
Leasing Manager
Waterton LLC
03.2022 - CurrentRead More
Leasing Manager
Bridge Property Management
02.2019 - 03.2022Read More
Garey High School
High School Diploma
Read More
Allied Real Estate School
No Degree
Read More