Claudia Barbosa
Austin,TX
Summary
To secure a position that allows me to leverage my strong customer service, organizational, and interpersonal skills to contribute to the company's objectives, enhance operational efficiency, and support continuous growth and success
Overview
5
5
years of professional experience
Work History
Leasing Manager
Hanover Company
06.2025 - Current
- Negotiate lease renewal rates with the Asset Manager and residents, managing discussions to reach mutually beneficial agreements.
- Oversaw daily financial operations, ensuring accurate rent processing, fee assessments, and account reconciliations using Entrada software.
- Managed accounts receivable by addressing delinquent accounts and coordinating collections to maintain cash flow.
- Conducted opening inspections for property, performing detailed walks of tour route to ensure readiness and compliance with presentation standards.
Assistant property manager
NE Property Management
03.2024 - 06.2025
- Oversaw daily financial operations, including rent processing, fee assessments, and account reconciliations with OneSite software, ensuring accuracy and compliance.
- Managed accounts receivable by addressing delinquent accounts and coordinating collections to maintain cash flow.
- Deliver exceptional customer service to residents, improving satisfaction and retention.
- Supervised on-site operations in the absence of the Community Manager, delegating tasks and coordinating maintenance for effective property management.
Leasing Consultant
NE Property Management
06.2023 - 03.2024
- Conducted property tours, marketed available units, and responded to inquiries from prospective tenants to enhance leasing opportunities.
- Processed applications and verified tenant information to facilitate seamless lease signings and transitions for move-ins and move-outs.
- Ensured compliance with leasing policies, addressed tenant concerns, and implemented strategies to support resident retention.
Leasing Agent
Intersolutions
10.2022 - 06.2023
- Presented detailed community information and amenities to prospective residents, addressing inquiries to enhance their understanding of available units.
- Conducted property tours, guiding prospects through leasing options and facilitating the application process to support informed decision-making.
- Managed follow-up communications with prospective and current residents, resolving inquiries and concerns to foster a positive leasing experience.
Guest Services Rep & Server
TopGolf
11.2020 - 06.2023
- Delivered exceptional customer service by greeting guests, addressing inquiries, and fostering a welcoming atmosphere.
- Delivered food and beverages in a timely and professional manner, ensuring a high-quality dining experience for all guests.
- Coordinated with team members to ensure seamless service flow, contributing to enhanced guest satisfaction.
- Managed cash transactions efficiently and accurately, adhering to company policies.
Education
Associate of Arts - Communication Studies
Austin Community College
Austin, TX05-2025
High School Diploma -
Weiss High School
05-2022
Skills
- Sales & Negotiation
- Customer Service Excellence
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Financial Management
- Money Handling
- Food & Beverage Handling
- Quick Learner & Adaptable
- Communication & Relationship Building
- Attention to Detail
- Contract Management
- Teamwork & Collaboration
- Conflict resolution
- Property management
- Resident retention
- Software proficiency In Yardi, Onesite & Entrata
- Maintaining closing ratios
- Clerical skills
- Social media representation
- Tour management
- Resident relations
- Leasing reports
- Marketing planning
- Real estate
- Conducting meetings
- Event planning
- Property sales
- Problem-solving
- Attention to detail
- Excellent communication
- Time management abilities
- Crisis management
- Financial analysis
- Tenant relations
- Analytical thinking
- Professional demeanor
- Creative and adaptable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Accomplishments
Nominated for High Rise Property Of The Year - 2025
Timeline
Leasing Manager
Hanover Company
06.2025 - Current
Assistant property manager
NE Property Management
03.2024 - 06.2025
Leasing Consultant
NE Property Management
06.2023 - 03.2024
Leasing Agent
Intersolutions
10.2022 - 06.2023
Guest Services Rep & Server
TopGolf
11.2020 - 06.2023
Associate of Arts - Communication Studies
Austin Community College
High School Diploma -
Weiss High School