Courtney Baker
Ponchatoula,LA
Summary
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Sodexo Food Service
Hammond, LA
09.2022 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Initiated cross-training program, enhancing team flexibility and ensuring coverage during absences or peak periods.
Cashier Team Lead
Texaco Gas Station
Ponchatoula, LA
01.2021 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Handled cash with high accuracy and took care to check bills for fraud.
Store Supervisor
Smay's Cafe and Convenient Store
Ponchatoula, LA
02.2020 - 12.2020
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Oversaw daily operations to ensure smooth and efficient store function.
- Conducted weekly inventory assessments to ensure product availability and minimize losses.
- Implemented cost-saving measures without compromising on quality, enhancing overall store profitability.
- Coordinated with management team to set and achieve realistic sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Southeast Premier Acadamy
Albany, LA03-2025
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Store maintenance
- Goal setting and achievement
- Cash handling and reconciliation
- Employee training
- Multitasking and prioritizing
- Superior work ethic
- Cash drawer reconciliation
- Willingness to learn
- Teamwork and collaboration
Timeline
Retail Supervisor
Sodexo Food Service
09.2022 - Current
Cashier Team Lead
Texaco Gas Station
01.2021 - 09.2022
Store Supervisor
Smay's Cafe and Convenient Store
02.2020 - 12.2020
High School Diploma -
Southeast Premier Acadamy