Courtney Barmore
Ashville
Summary
Banking professional with extensive experience at KeyBank, specializing in client engagement and financial wellness. Demonstrated success in sales and customer relationship management, leading to enhanced service satisfaction. Proficient in cash handling and team collaboration, consistently delivering optimal solutions and fostering strong client relationships.
Overview
26
26
years of professional experience
Work History
Personal Banker
KeyBank
Lakewood
03.2020 - Current
- Facilitated opening of new accounts for clients, fostering stronger client relationships. Provided comprehensive financial wellness reviews to support informed decision-making. Accepted loan applications and ensured high-quality customer service throughout the process.
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
- Collaborated with loan and mortgage officers and financial advisors to deliver tailored financial solutions for clients.
Bank Teller
Northwest Savings Bank
Lakewood
08.2018 - 03.2020
- Processed client transactions accurately and efficiently. Delivered exceptional customer service to enhance client satisfaction. Balanced daily transactions to ensure accuracy in financial records. of teller drawer.
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and balanced daily transactions.
- Assisted customers with account inquiries and service requests.
Pharmacy Technician
Wegmans Food Markets
Jamestown
01.2015 - 11.2017
- Accurately dispensed prescriptions to customers, ensuring efficient service.
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- Processed prescription billing claims through insurance systems, ensuring accuracy and timely reimbursement.
- Entered patient profiles, billing information, and prescription orders in pharmacy software to maintain accurate records.
CSR - Customer Service Representative
First Niagara Bank
Warren
06.2012 - 06.2014
- Resolved complex account inquiries and transaction requests, enhancing customer satisfaction.
- Informed clients about banking products and services, improving their financial literacy.
- Collaborated with departments to create solutions that met customer needs effectively.
Personal Banker
HSBC
Jamestown
09.2000 - 05.2012
- Streamlined branch operations, enhancing overall service delivery and customer experience.
- Assisted clients with account inquiries and banking services to improve satisfaction.
- Assisted clients with account inquiries and banking services, fostering stronger client relationships and satisfaction.
- Ensured compliance with bank policies, promoting risk management and security practices.
- Streamlined branch operations to achieve optimal performance metrics.
- Supported local enterprises in financial matters, contributing to their growth and community engagement.
Education
Some college - Liberal Arts & Sciences
Jamestown Community College
Jamestown, NY05-2016
Some college - Liberal Arts & Sciences
Kent State University
Kent, OH05-1995
Skills
- Banking experience
- Client management
- Cash handling
- Sales acumen
- Attention to detail
- Cash handling expertise
- Customer-focused mindset
- Branch operations management
- Team collaboration
- Transaction processing
- Relationship building
- Positive attitude
Timeline
Personal Banker
KeyBank
03.2020 - Current
Bank Teller
Northwest Savings Bank
08.2018 - 03.2020
Pharmacy Technician
Wegmans Food Markets
01.2015 - 11.2017
CSR - Customer Service Representative
First Niagara Bank
06.2012 - 06.2014
Personal Banker
HSBC
09.2000 - 05.2012
Some college - Liberal Arts & Sciences
Jamestown Community College
Some college - Liberal Arts & Sciences
Kent State University