Joshua Marrero
Summary
Advanced 4 + year’s experience providing customer service and support in a busy call center environment. Experience in partnership-building. Ability to work in a multi-tasked based environment, also a coachable individual that is a team player. An individual with the ability to communicate ideas and issues with team members and management. Knowledge and the ability to work independently and effectively with internal and external customers.
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
2026
2026
years of professional experience
Work History
Relationship Banker
Chase Bank
2024 - Current
- Built trust and established lasting relationships with potential customers.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Leasing Agent
ZRS Management
2022 - 2024
- Assisted prospective tenants with property tours and lease agreements, ensuring a positive experience.
- Managed tenant inquiries and resolved issues promptly to maintain tenant satisfaction.
- Conducted market research to stay informed on rental trends and pricing strategies.
- Collaborated with property management to streamline leasing processes and improve efficiency.
- Developed marketing materials and coordinated open house events to attract potential renters.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Distributed and followed up on tenant renewal notices.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Tax Collector Representative
Tax Collector
2020 - 2022
- Assisted prospective tenants with property tours and lease agreements, ensuring a positive experience.
- Managed tenant inquiries and resolved issues promptly to maintain tenant satisfaction.
- Conducted market research to stay informed on rental trends and pricing strategies.
- Collaborated with property management to streamline leasing processes and improve efficiency.
- Developed marketing materials and coordinated open house events to attract potential renters.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Distributed and followed up on tenant renewal notices.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Education
BA - Communications
Florida Gulf Coast University
01.2021
AA - Business Administration
Hodges University
01.2015
Skills
- Team Player
- Warehouse Experience
- Analytics
- Communication
- Creativity
- Strategic thinking
- Customer Service
- Microsoft Office
- Computer Skills
- Banking Experience
- Data Entry
- Administrative Work
- Money Handling
- Spanish
- Cash handling
- Financial planning
- Banking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
AA - Business Administration
Hodges University
Relationship Banker
Chase Bank
2024 - Current
Leasing Agent
ZRS Management
2022 - 2024
Tax Collector Representative
Tax Collector
2020 - 2022
BA - Communications
Florida Gulf Coast University