Courtney Baynes
Northport,AL
Summary
Ensuring accuracy of orders. Ensuring food & health guidelines are being followed. Providing quality food to consumers. Open and closing operations. Also, a dedicated customer service specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. A Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa John's
03.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Order Picker
Amazon Warehouse
11.2023 - 03.2024
- Accurately picking items per customer order
- Picking order in proficient timely manner
YC Doffer
Phifer Incorporated
09.2023 - 01.2024
- Ensures product is sufficient
- Ensures machine is properly running
- Being attentive to machine as yarn is doffed
- Uses pallet jack to bring product to fork-lift operator
Assistant Manager
Papa John's
08.2019 - 08.2023
- Assists manager with daily store operations
- Enforced policies and procedures per company guidelines
- Resolved all customer complaints and answered customer inquiries
- Operated POS system handled monies received
- Completes additional job related tasks as required by manager
Customer Service Representative
FIS Global
06.2017 - 07.2019
- Provided exceptional customer service. Resolved customer concerns and answered in timely manner. Update account. Replaced lost or stolen debit cards
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Responsible for troubleshooting applications
Assistant Manager
Wendy's
07.2015 - 06.2017
- Trained incoming employees
- Posted invoices and adhered to all cash, security, inventory, and labor policies
- Prepared quality food products while maintaining proper food safety practice, portion control and presentation within service goal times
Remote Customer Service Rep
Infocison
01.2013 - 07.2015
- Provided technical support to clients through phone and email communication.
- Documented customer interactions in the company's CRM system accurately.
- Assisted team members with troubleshooting software and hardware issues.
- Collaborated with product development to address client feedback effectively.
- Resolved customer inquiries by researching solutions in technical databases.
- Provided technical support to customers over the phone and via email.
- Assisted customers in troubleshooting hardware, software, and network issues.
- Performed system upgrades including service packs, patches, hot fixes, and security configurations.
- Resolved product issues by collaborating with technical support teams.
- Managed customer inquiries through phone, email, and chat platforms.
Education
High school diploma -
Central High School
Tuscaloosa, AL01.2012
Skills
- Research
- Recruiting
- Driving
- Supervising experience
- English
- Cash register
- Microsoft Excel
- Mentoring
- Windows
- Team management
- Customer service
- Restaurant experience
- Stocking
- Clerical experience
- Assistant manager experience
- Account management
- Math
- Food preparation
- Hospitality
- Cooking
- Management
- Interviewing
- POS
- Leadership
- Cash handling
- Food safety
- Kitchen experience
- Food production
- Typing
- Microsoft Office Technical support
- Multi-line telephone operations
- Strong teamwork
- Problem-solving
- Customer consulting
- Documentation
- Call center experience
Certification
- Driver's License
- Issued 08/23
- Expire 06/26
Timeline
Assistant Manager
Papa John's
03.2024 - Current
Order Picker
Amazon Warehouse
11.2023 - 03.2024
YC Doffer
Phifer Incorporated
09.2023 - 01.2024
Assistant Manager
Papa John's
08.2019 - 08.2023
Customer Service Representative
FIS Global
06.2017 - 07.2019
Assistant Manager
Wendy's
07.2015 - 06.2017
Remote Customer Service Rep
Infocison
01.2013 - 07.2015
High school diploma -
Central High School
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