Microsoft Excel
Courtney Beals
Slidell,LA
Summary
I have years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
10
10
years of professional experience
Work History
Customer Care Professional
Microchip ID Systems
04.2021 - 10.2024
- Developed new procedures and processes to improve the companies' goals
- Help in distributing promotional materials for programs and services
- Attend sales meetings, industry trade fairs, and training sessions to obtain information, advertise products, and broaden expertise
- Establish promotional programs in collaboration with corporate authorities, sales divisions, and advertising agencies
- Set fees for desired services, collect deposits or payments
- Resolved customer service or billing issues by exchanging goods, refunding money, or adjusting bills
- Rehearse demos to make sure they go as planned
- Kept records of client interactions, including enquiries, complaints, and responses
- Responded to customer needs through competent customer service and prompt problem-solving.
Surgery Technician
Medvet Mandeville
04.2016 - 03.2021
- Obey standard surgical techniques during the operation
- Assist other physicians and surgeons with surgical procedures
- Put together historical records
- Analyze the patient's medical history, medication allergies, physical condition, and examination results to determine the need for the operation and the best procedure
- Fill prescriptions for medication
- Write reports, keep track of research data, or carry out administrative tasks
- During surgery, administer anesthetics
- Carry out standard laboratory or diagnostic procedures, such as x-ray acquisition or development
Veterinarian Technician
Lakewood Veterinarian Hospital
12.2014 - 10.2016
- Keep a record of details about the animal's history, feeding routines, looks, temperament, or breeding
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Perform receptionist duties in the workplace, such as setting up appointments or assisting clients
- During surgery, administer anesthetics while keeping an eye on the animals' reactions
- Write reports, keep track of research data, or carry out administrative tasks
- Sterilize, maintain, and clean any necessary tools or equipment
Education
High School Diploma -
Covington High School
05.2011
Skills
- Neat
- Always On Time
- Exceptional Communication Skills
- Fast And Accurate Keyboard Skills
- Presentation Skills
- Professional Attitude
- Accountable
- Independence
- Problem Identification
- Prioritization
- Stress Management
- Sales
- Call center experience
- Complaint handling
- Phone etiquette
Software
Microsoft Word
Microsoft Powerpoint
Timeline
Customer Care Professional
Microchip ID Systems
04.2021 - 10.2024
Surgery Technician
Medvet Mandeville
04.2016 - 03.2021
Veterinarian Technician
Lakewood Veterinarian Hospital
12.2014 - 10.2016
High School Diploma -
Covington High School
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