Courtney Benjamin
Hampton ,Ga
Summary
Perpetual customer service professional with proven record. Recognized for mentoring staff and enhancing team collaboration, while demonstrating top organizational skills. Proficient in Microsoft Office and POS systems, committed to fostering positive customer experiences and driving success.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Family Dollar
Morrow, GA
01.2021 - Current
- Maintain a high level of professionalism when interacting with customers/ employees to ensure positive experiences.
- Demonstrate empathy while handling difficult situations, fostering trust and loyalty throughout the workplace.
- Utilize strong problem-solving skills to quickly identify and address customer issues.
- Effectively manage escalations from dissatisfied customers, working closely with management to ensure timely resolutions that will contribute to maintaining a referable reputation.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Package Handler
Fed Ex Warehouse
Ellenwood, Ga
01 2015 - 01.2024
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Representative
Dollar Tree
Stockbridge, Ga
05.2016 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Business Management - Cosmetics/ Retail
International School of Skin, Nailcare, and Massage Therapy
Sandy Springs, Ga05.2021
Skills
- Ambitious leader
- Outstanding customer interactions
- Microsoft Office savvy
- Detail oriented/ top organizational skills
- Staff training/ cross trainer
- POS systems knowledge
- Stock management
- Effective sales lead
Timeline
Assistant Manager
Family Dollar
01.2021 - Current
Customer Service Representative
Dollar Tree
05.2016 - 05.2020
Package Handler
Fed Ex Warehouse
01 2015 - 01.2024
Business Management - Cosmetics/ Retail
International School of Skin, Nailcare, and Massage Therapy