Derek Brown
Conroe
Summary
Over 6 years Customer Service/Sales Representative Experience. Works well independently to handle assignments and is ready to go beyond basic assignments. Strength in people skills and computer proficiency. A consistent, hardworking professional who enjoys a fast-paced, team-oriented environment. Seeking to apply my diverse work experience and dedicated work ethic to a new opportunity.
Overview
9
9
years of professional experience
Work History
Sales Representitve
WestGroupe
Houston
2026.01 - Current
- Exceed monthly quota on average of 15% monthly through expert product knowledge and personalized customer consultations
- Maintain a 99% customer satisfaction rate servicing individual optical practices
- Coordinated appointment scheduling to enhance customer satisfaction and support profitability for individual practices
- Oversaw inventory of over 200 frames while maintaining expertise on product offerings and current trends
Sales Representative
Verizon
Kingwood
2025.08 - 2026.01
- Assisted customers daily with product-related issues, utilizing a top-down selling approach to enhance engagement and sold diverse products to meet needs, providing efficient, courteous service to over 100 clients daily.
- Developed strategies to boost sales and expand market share.
- Applied problem-solving skills to resolve escalated customer issues, ensuring satisfaction with products and services.
- Contact: Raphael Kelly - 832-585-2789
Sales Representative
UScellular
Iowa City
2023.08 - 2025.07
- Proven sales expert with passion in revenue growth and exceeding sales targets, while being a strong communicator with a passion for customer satisfaction of products and services
- Developed and executed strategies that increased sales and expanded market share
- Delivered efficient, courteous customer service to 100+ clients weekly, assisting with product offerings and services
- Utilized problem-solving skills to resolve escalated situations, ensuring customer satisfaction with products and services
- Contact: Brock Suthers - 310-361-9122
Delivery Driver
More's Restaurants
Bartlett
2019.10 - 2021.07
- Collaborated with team to deliver orders, ensuring customer satisfaction through effective interactions with patrons and restaurant leadership. Thrived in high-pressure situations.
- Contact: Tom - 630-291-9592
- Delivered food orders promptly to ensure customer satisfaction.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with restaurant staff to coordinate delivery times.
Server/ Busser/ Host
Bulldog Ale House
Roselle
2018.09 - 2019.08
- Served customers in fast-paced environment, mastered menu and effectively communicated with patrons and staff. Engaged with customers and collaborated with team to ensure positive dining experience.
- Contact: Dustin - 312-307-3342
Sales
Jersey Mike's Subs
Bartlett
2017.07 - 2018.10
- Assisted in opening new store, establishing processes and training new employees. Managed orders for quick, accurate service and communicated with customers and team to enhance guest satisfaction.
- Contact: Nick Shipman - 630-631-1389
- Developed and implemented comprehensive sales strategies to increase new car sales.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Organized store displays to promote sales.
Education
bachelor's degree - Marketing
University of Iowa
Iowa City2026-07
Class of 2020 - college prep coursework
Bartle` High School
2020-01
Skills
- Excellent communication skills
- Reliable and adaptable
- Team player
- Problem solver
- Ambitious leader
- Eager to learn
- Trusted employee
- Positive attitude
- Market research
- Organization and time management
Hobbies and Interests
- Fitness
- Sports
- Reading
- Writing
- Cooking
- Music
- Volunteering
Timeline
Sales Representitve
WestGroupe
2026.01 - Current
Sales Representative
Verizon
2025.08 - 2026.01
Sales Representative
UScellular
2023.08 - 2025.07
Delivery Driver
More's Restaurants
2019.10 - 2021.07
Server/ Busser/ Host
Bulldog Ale House
2018.09 - 2019.08
Sales
Jersey Mike's Subs
2017.07 - 2018.10
bachelor's degree - Marketing
University of Iowa
Class of 2020 - college prep coursework
Bartle` High School