Hi, I’m
Courtney Benson
Lithonia,US
Summary
Motivated Claims Analyst specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance.
Overview
20
years of professional experience
Work History
Accenture | 161 North
Lead Claims Analyst/ Adjudicator
02.2021 - 05.2022
Job overview
- Viewed reports regularly to make sure processing is efficiently
- Maintained strict confidentiality with all personal data as per company guidelines
- Closeout/Negotiation Analysis
- Interacted with clients and employees, which helped cultivate positive working relationships
- Provided training, mentoring, and managing workloads
- Lead staff and delegated tasks, reviews work and provides feedback
- Reviewing proposals and/or contractors for compliance
- Composes and edits outgoing correspondence to ensure correct content, grammar, and format for the signature of Human Resources Director, Deputy Commander/Chief of Staff and the Commander (i.e
- Awards, congressional, information messages, emails and memorandums)
- Maintained suspicious claims database and prepared reports
- Price/Cost Analysis
- Approves leave requests
- Conducts employee counseling on routine performance or behavior issues
- Coordinating the day-to-day functions pertaining to the award of new contracts.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Prepared claims through careful research, application, knowledge and abilities.
Signature Events | 7560 Star Magnolia Dr
Contract Specialist
06.2018 - 01.2021
Job overview
- Salary: Dependent on Event Hours per Week: As needed
- Oversee multiple project simultaneously, monitor workflow, timeline and set adjustment for project milestones
- Develop status reports, cost estimates, and resource planning
- Implement and maintain best practices
- Price/Cost analysis, negotiation, and closeout processes for contracts
- Manage resources and capacity planning for all event/projects
- Review contracts and contractors for compliance
- Contract development and planning
- Effectively market and publicize large-scale events
- Coordinating the day-to-day functions pertaining to the award of new contracts
- Monitor contracts for timely receipt of data and contractor performance
- Approves payments, assess damages, and/or terminates contracts
- Review proposals for compliance with the appropriate criteria
- Performs supervisory duties
- Performing both pre-award and post-award functions on selected actions
- Prepares Purchase Requests associated with the Human Resources office
- Assisting customers with human resources questions
- Acquisition planning, negotiation of contracts
- Procurement
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed contract plans and project specifics for thorough understanding.
North Hanover Township Schools
01.2016 - 02.2018
Job overview
- Salary: 37,500 per year USD Hours per week: 40
- Teacher – Special Education
- Plan and implement integrated lessons to meet National Standards
- Coordinating the day-to-day functions pertaining to the award of new contracts
- Communicate frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Uses data and spreadsheets (PowerPoint and Excel) to enter, revise, sort, and retrieve data for regular recurring reports or memoranda
- Maintains daily calendar, making appointments and arranging conferences and meetings
- Reviews incoming correspondence, policies, publications, regulations, and directives and determine proper action
- Assist with contracts and personnel selection
- Organizes and maintains all Human Resources files and records, manuals, handbooks, and other related materials
- Daily tracking and maintaining of documents prepared for signature of or requiring coordination by management
- Performs Human Resources program administration studies, reviews, and evaluations to ensure regulatory compliance
- Performing both pre-award and post-award functions on selected actions
- Constantly tasked to create lesson plans and teach classes
- Interprets and apply regulations, policies and practices applicable to unit operations and activities
- As the training coordinator, maintain records of training attendance through an automated learning management system.
- Responsible for researching, reporting and tracking completion of training for management, civilians and other personnel in the directorate
- Adhering to time constraints in completion of a task
- Communicate orally and in writing to prepare a variety of clear, concise reports and presentations.
Jefferson Parish Public School System
08.2013 - 05.2015
Job overview
- Salary: 52,000 per Year USD Hours per week: 40
- Managed the teacher induction program to increase teacher effectiveness and preparedness, which helped the teachers grow and strengthen their abilities
- Coordinating the day-to-day functions pertaining to the award of new contracts
- Reviewing proposals and contracts for compliance
- Review contracts and contractors for compliance
- Developed the onboarding and curriculum resources via the intranet
- Constantly tasked to create lesson plans and teach classes
- Coordinated the adoption of the onboarding process across all Parishes
- Adhering to time constraints in completion of a task
- Coordinating the day-to-day functions such as acquisition planning, negotiation, planning, and closeout
- Performs Human Resources program administration studies, reviews, and evaluations to ensure regulatory compliance
- Performing both pre-award and post-award functions on selected actions
- Communicate frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Plan and implement integrated lessons to meet National Standards.
Fort Valley State University, 1005 State University
Office Manager
01.2002 - 05.2006
Job overview
- Salary: $15/hr Hours per week: 25, Provide academic advising for new and transfer students through orientation briefs
- Ensure understanding and compliance with Federal/State and School laws, regulations and other mandatory guidelines
- Help new and continuing students analyze and summarize their academic and career goals
- Responsible for examining student files in order to certify that they meet graduation requirements
- Determined eligibility for student seeking admission and readmission, as a member of the Admissions committee
- Composes and edits outgoing correspondence to ensure correct content, grammar, and format for the signature of Human Resources Director, Deputy Commander/Chief of Staff and the Commander (i.e
- Awards, congressional, information messages, emails and memorandums)
- Help develop recruitment and marketing strategies as a member of the Outreach and Recruitment committee
- Maintain daily student records through Insight and file logs
- Maintain databases, and prepare reports, briefings, and correspondence
- Proficient in operating office equipment such as a computer, printer, fax machine, and telephones
- Experience assisting others with locating, recording, consolidating and summarizing information and data
- Experience establishing and maintaining computerized files, such as Word and Excel
- Experience preparing and reviewing letters, memorandum, reports, and other documents, assuring proper grammar, format, spelling, etc
- Negotiation/Closeouts of contracts
- Experience answering phone calls in a professional manner; experience with organizing and maintaining a filing room
- Provide guidance and outreach to students
- Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
- Make appointments and reschedule appointments for no-shows or cancellations.
- Handle emergency phone calls from students and direct them to the proper office or person.
- Serve as committee member on the Student Conduct Committee to determine appropriate sanctions for student violations
- Maintains continuous contact with facility leaders in issues concerning Human Resources statuses
- Serves as the timekeeper for time cards for the Human Resources office
- Handles budget for property valued at $15k using appropriate criteria
- Briefs key leadership on impact, feasibility, alternatives, issues, recommendations and status of Human Resources programs and other Federal guidelines and directives as appropriate
- Coordinating the day-to-day functions pertaining to the award of new contracts
- Acquisition Planning
Education
Capella University
Master's Degree from Education, Leadership
09.2009
Fort Valley State University
Bachelor's Degree from Biology
05.2005
Skills
- Accurately type 40 words per minute
- Skill in Human Resources processes, Administration, Management, Office Automation, Secretarial, and Clerical skills
- Computer: MS Office Programs (Word, PowerPoint, & Excel) Technical Competent
- Knowledge of the regulations and standards of conduct for DOD employees
- Dedicated and detail-oriented; high level of accuracy and strong attention to detail
- Able to give accurate and detailed information to clients
- Effectively communicating orally & electronically/digitally to customers or staff
- Excellent and effective spoken and written communication skills
- Great attitude & positive energy
- Researching & advising on facility management guidelines
- Serve as lead negotiator for the negotiation team and during contract modifications
- Problem Solving
- Coordinating organizational projects
- Organizational Performance Analysis
- Knowledge of Department of Defense/Army Rules and Regulations
- Use of automated tracking databases, systems, software & equipment
- Review proposals and contracts for compliance using appropriate criteria
- SKILLS PERFROMED AT PREVIOUS JOBS
- Planning and Organizing
- Acquisition Planning
- Recruiting
- Customer Service
- Data Entry
- Public Safety
- Procurement
- Budgeting
- Leadership
- Event Planning
- Program Evaluations
- Personnel Management
- Recreational Programming
- Analysis’
- Claims Review
- Accounts Payable and Accounts Receivable
- Coverage Determination
- Active Listening
Affiliations
Alpha Kappa Alpha Sorority, Incorporated - Member/Co-Chair of the Technology Committee
P.O.W.3.R - Founder/Assistant Director of Finance
Timeline
Lead Claims Analyst/ Adjudicator
Accenture | 161 North
02.2021 - 05.2022
Contract Specialist
Signature Events | 7560 Star Magnolia Dr
06.2018 - 01.2021
North Hanover Township Schools
01.2016 - 02.2018
Jefferson Parish Public School System
08.2013 - 05.2015
Office Manager
Fort Valley State University, 1005 State University
01.2002 - 05.2006
Capella University
Master's Degree from Education, Leadership
Fort Valley State University
Bachelor's Degree from Biology
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