Courtney Benson
Chicago,IL
Summary
Hard working employee experienced in a variety of work environments. Excellent reputation for resolving problems, improving customer satisfaction, and driving sales while multi-tasking and working in a team environment to achieve a successful goal.
Overview
4
4
years of professional experience
Work History
Cake Decorator
Smallcakes Bakery
Woodstock, GA
01.2023 - 04.2024
- Baked, designed and decorated custom cakes for weddings, birthdays, and other special events, consistently meeting and exceeding client expectations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed inventory and ordering of decorating supplies to ensure smooth workflow and timely completion of orders.
Import Coordinator
Daystar Global Logistics
Atlanta, Ga
06.2022 - 01.2023
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Coordinated shipments of product from country of origin to final destination by water, air, and land transport.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Coordinated company product shipments and international transactions to eliminate freight delays.
Logistics Coordinator
Odyssey Logistics & Technology
Kennesaw, GA
08.2021 - 06.2022
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Tracked orders and notified customers of status or potential delays.
Logistics Coordinator
Syfan Logistics
Gainesville, GA
09.2020 - 07.2021
- Maintained department procedures manual detailing processing requirements for each individual account.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
Education
High School Diploma -
Pensacola Christian Academy Accredited Program
Kennesaw, Ga05.2013
Skills
- Organization
- Scheduling
- Customer Service
- Collaboration and Teamwork
- Multi-Tasking
- Determination
Timeline
Cake Decorator
Smallcakes Bakery
01.2023 - 04.2024
Import Coordinator
Daystar Global Logistics
06.2022 - 01.2023
Logistics Coordinator
Odyssey Logistics & Technology
08.2021 - 06.2022
Logistics Coordinator
Syfan Logistics
09.2020 - 07.2021
High School Diploma -
Pensacola Christian Academy Accredited Program