Courtney Billingsley
Miami,FL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
7
years of professional experience
Work History
Front Desk Lead
Massage Envy
11.2021 - 05.2023
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Scheduled appointments for clients and offered the store membership.
Outbound Warehouse Associate
Amazon
10.2019 - 11.2021
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Entered information into warehouse management system using handheld scanners and computer terminals.
Sales Associate
Walmart
07.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Childcare Provider
His House Children's Home
03.2016 - 02.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
South Plantation High School
Plantation, FL05.2006
Skills
- Posting Charges
- HIPAA Guidelines
- Cash Handling
- Checking Guests In and Out
- Room Assignments
- Cash Register Operations
- Conflict and Issue Documentation
- Customer Service
- Credit Card Transaction Processing
- Office Management
- Problem-Solving Skills
- Outbound Calls
- Front Desk Management
- Availability Record Keeping
- Payment Oversight
- Greeting Visitors
- Message Delivery
- Team Oversight
Timeline
Front Desk Lead
Massage Envy
11.2021 - 05.2023
Outbound Warehouse Associate
Amazon
10.2019 - 11.2021
Sales Associate
Walmart
07.2018 - 10.2019
Childcare Provider
His House Children's Home
03.2016 - 02.2019
High School Diploma -
South Plantation High School
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