Courtney Blackburn
New York
Summary
Detail-oriented Medical Office Assistant skilled in patient intake, insurance verification, and appointment scheduling. Known for effective communication and empathy, dedicated to enhancing patient experiences and ensuring seamless healthcare operations.
Overview
8
8
years of professional experience
Work History
Environmental Services
Memorial Sloan Kettering
New York
02.2026 - Current
- Monitored and evaluated the performance of Environmental Services personnel, providing guidance to ensure quality standards were met.
- Safely handled and disposed of general trash, linens, and hazardous/infectious materials.
- Deep cleaned patient rooms, restrooms, and high-touch areas to maintain sanitation
- Utilized tele-tracking system to distribute and discharge environmental services assignments
- Monitored and replenished cleaning supplies, toiletries, and linens.
Medical Office Assistant
University Hospital
Newark
06.2025 - 02.2026
- Assisted healthcare providers with patient intake and documentation processes.
- Processed insurance claims and verified patient eligibility for services.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Communicated effectively with patients regarding procedures and follow-up care.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Patient Service Representative/Technologist Aide
Lenox Hill Radiology
New York
02.2024 - 06.2025
- Collected patient information and verified insurance details.
- Scheduled patient appointments and managed calendar updates.
- Responded to patient inquiries via phone and in-person communications.
- Managed front desk operations and ensured a welcoming environment.
- Verified insurance information, collected payments, and scheduled appointments.
- Collaborated with other technologists in order to develop innovative solutions for customer needs.
Medical Receptionist
City Md
Bronx
08.2022 - 10.2023
- Greeted patients warmly and assisted with check-in procedures.
- Scheduled appointments using electronic medical records system efficiently.
- Managed patient inquiries and directed them to appropriate staff members.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained a clean and organized reception area for patient comfort.
Associate Dean of Students
Harlem Link Charter School
New York
08.2021 - 08.2022
- Oversaw student conduct policies and procedures to maintain a positive learning environment.
- Collaborated with teachers to address behavioral issues and improve student performance.
- Provided guidance, advice, and support to students in crisis situations.
- Coordinated student support services, including counseling and academic advising programs.
- Developed initiatives to promote diversity, equity, and inclusion within the student body.
Assistant Teacher
Moore Hugs And Learn
New York
02.2018 - 08.2021
- Assisted lead teacher in preparing lesson materials and classroom activities.
- Supported classroom management by helping maintain a positive learning environment.
- Organized educational resources and supplies for effective classroom use.
- Collaborated with staff to implement individualized education plans for students.
- Monitored student progress and reported observations to the lead teacher.
Education
High School Diploma -
Kingsway Regional Highschool
Swedesboro, NJSome College (No Degree) - Broadcast Journalism
Lehman College
Bronx, NYSkills
- Patient intake
- Insurance verification
- Appointment scheduling
- Electronic health records
- Customer service
- Conflict resolution
- Environmental sanitation
- Customer relationship management
- Data entry accuracy
- Crisis intervention
Education and Training
other,other
Timeline
Environmental Services
Memorial Sloan Kettering
02.2026 - Current
Medical Office Assistant
University Hospital
06.2025 - 02.2026
Patient Service Representative/Technologist Aide
Lenox Hill Radiology
02.2024 - 06.2025
Medical Receptionist
City Md
08.2022 - 10.2023
Associate Dean of Students
Harlem Link Charter School
08.2021 - 08.2022
Assistant Teacher
Moore Hugs And Learn
02.2018 - 08.2021
High School Diploma -
Kingsway Regional Highschool
Some College (No Degree) - Broadcast Journalism
Lehman College