Courtney Bouvé

Large Contractor Support Team - 01/26/2025 - Current

• Drove $747,000 in revenue YTD by managing new business and renewal invoicing, significantly contributing to overall company growth.
• Maintained an 87.7% renewal rate by fostering strong client relationships and delivering consistent, high-quality service.
• Efficiently managed customer records, sales pipelines, and reporting dashboards using Salesforce.
• Led annual review meetings to assess client goals, performance metrics, and renewal opportunities.

Customer Service Representative - 09/09/2024 - 01/21/2025

• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained a high level of professionalism when dealing with difficult customers.
• Generated leads through cold calling, online searches, and referrals from existing clients.
• Implemented new technologies in order to improve efficiency of account management operations.

• Proactively serviced and supported contractor customers by taking incoming calls, chats, and emails, averaging 350+ interactions a week.
• Conducted training sessions and participated in the implementation of sales and marketing projects.
• Researched and evaluated AI integration strategies for internal systems; prepared and delivered presentations on two separate projects to senior leadership and an audience of 50+ associates.