Large Contractor Support Team - 01/26/2025 - Current
- Drove $747,000 in revenue YTD by managing new business and renewal invoicing, significantly contributing to overall company growth.
- Maintained an 87.7% renewal rate by fostering strong client relationships and delivering consistent, high-quality service.
- Efficiently managed customer records, sales pipelines, and reporting dashboards using Salesforce.
- Led annual review meetings to assess client goals, performance metrics, and renewal opportunities.
Customer Service Representative - 09/09/2024 - 01/21/2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Implemented new technologies in order to improve efficiency of account management operations.