Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Bouvé

Dallas,TX

Summary

Customer-oriented, strategic-thinking professional with experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.

Overview

2
2
years of professional experience

Work History

Business Development Associate

ISN Software Corp.
Dallas, TX
09.2024 - Current

Large Contractor Support Team - 01/26/2025 - Current

  • Drove $747,000 in revenue YTD by managing new business and renewal invoicing, significantly contributing to overall company growth.
  • Maintained an 87.7% renewal rate by fostering strong client relationships and delivering consistent, high-quality service.
  • Efficiently managed customer records, sales pipelines, and reporting dashboards using Salesforce.
  • Led annual review meetings to assess client goals, performance metrics, and renewal opportunities.

Customer Service Representative - 09/09/2024 - 01/21/2025

  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Implemented new technologies in order to improve efficiency of account management operations.

Business Development Intern

ISN Software Corp.
Dallas, TX
06.2023 - 08.2023
  • Proactively serviced and supported contractor customers by taking incoming calls, chats, and emails, averaging 350+ interactions a week.
  • Conducted training sessions and participated in the implementation of sales and marketing projects.
  • Researched and evaluated AI integration strategies for internal systems; prepared and delivered presentations on two separate projects to senior leadership and an audience of 50+ associates.

Education

Bachelor of Arts - Corporate Communications

Baylor University
Waco, TX
05-2024

Skills

  • Salesforce management
  • Revenue generation
  • Client retention
  • Problem resolution
  • Customer relationship management
  • Lead generation
  • Account development
  • Cold calling
  • Presentation skills
  • Proficient in Excel

Timeline

Business Development Associate

ISN Software Corp.
09.2024 - Current

Business Development Intern

ISN Software Corp.
06.2023 - 08.2023

Bachelor of Arts - Corporate Communications

Baylor University