Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

COURTNEY MARTIN

Eastlake,OH

Summary

Senior Regional Property Manager with extensive experience in property operations, budget management, and lease administration. Proven ability to enhance rental revenue while ensuring tenant satisfaction. Demonstrated leadership in staff training and team development, resulting in improved operational efficiencies and cost savings.

Overview

16
16
years of professional experience

Work History

Senior Regional Property Manager

Town Management
Cleveland, Ohio
05.2025 - Current
  • Increased occupancy rates from 75% to 95% within six months across multiple properties.
  • Led tenant relations initiatives to enhance communication and foster community engagement.
  • Coordinated maintenance operations with vendors to ensure timely service delivery.
  • Developed property budgets and monitored expenses in alignment with financial Capex goals.
  • Conducted regular inspections to identify potential issues and uphold property standards.
  • Collaborated with legal teams to efficiently address lease agreements and tenant disputes.
  • Contributed innovative strategies to elevate team performance and operational outcomes.
  • Prepared detailed financial reports summarizing results for each property in the portfolio.

Portfolio Specialist

Marous Management Services
Willoughby, Ohio
07.2023 - 05.2024
  • Increased occupancy from 86% to 99% within one month through targeted strategies.
  • Produced budgets for all commercial and residential properties, ensuring financial accuracy.
  • Managed diverse client investment portfolios, aligning strategies with financial objectives.
  • Analyzed market trends to guide strategic investment recommendations and decisions.
  • Effectively communicated with maintenance teams and vendors to enhance property value.
  • Facilitated client meetings to provide portfolio updates and address inquiries.
  • Collaborated with financial advisors to optimize client engagement and service delivery.
  • Implemented innovative solutions to streamline portfolio management processes.

Property Manager

Clover Group Senior Community
Painesville, OH
10.2022 - 07.2023
  • Achieved 100% occupancy within seven months through strategic leasing initiatives.
  • Managed all leasing operations, call reports, maintenance requests, and vendor relationships.
  • Supervised maintenance and housekeeping teams to ensure property standards.
  • Coordinated resident services and activities to improve overall quality of life.
  • Implemented safety protocols for residents and staff to enhance community well-being.
  • Conducted regular inspections to maintain compliance with health standards.
  • Trained and mentored new team members on comprehensive operational procedures.
  • Resolved tenant complaints promptly to ensure high levels of customer satisfaction.

Regional Property Director

Schiemann LLC
Eastlake, OH
06.2016 - 10.2022
  • Achieved 96% or higher occupancy rate over five years through strategic management.
  • Coordinated maintenance across all properties to ensure optimal conditions.
  • Trained and supervised property staff, enhancing overall team performance.
  • Developed budgets and financial plans to improve management efficiency.
  • Implemented effective marketing strategies to attract and retain quality tenants.
  • Analyzed market trends for informed decision-making regarding property enhancements.
  • Built strong tenant relationships by addressing concerns and promoting community engagement.
  • Negotiated favorable lease terms with prospective tenants for mutual benefit.

Property Manager Administrator

Cleveland Property Management
Mayfield, OH
11.2013 - 06.2016
  • Established and maintained paper and electronic filing systems for records and correspondence.
  • Reformatted 20 years of record keeping to enhance accessibility.
  • Developed work procedures and schedules while tracking daily clerical staff activities.
  • Managed tenant relations, swiftly addressing inquiries for Cleveland Property Management.
  • Coordinated property maintenance requests, ensuring timely task completion.
  • Conducted regular property inspections to uphold quality standards and compliance.

Leasing Manager

K & D
Euclid, OH
09.2009 - 10.2013
  • Conducted property tours for prospective tenants, outlining occupancy terms and local area details.
  • Inspected model units and market-ready vacancies daily to ensure optimal presentation.
  • Developed marketing strategies that enhanced property visibility and attracted potential renters.
  • Managed leasing operations to optimize occupancy rates across multiple properties.
  • Negotiated lease agreements in compliance with company policies and local regulations.
  • Trained and mentored junior staff on leasing procedures and customer service standards.
  • Ensured adherence to company policies, fair housing laws, and the Americans with Disabilities Act.

Education

Associate of Arts - Real Estate

Hondros College of Business
Independence, OH
01.2005

High School Diploma -

Berkshire
Burton, OH
01.1993

Skills

  • Property management expertise
  • Tenant relations and support
  • Vendor management strategies
  • Occupancy optimization techniques
  • Budget analysis and development
  • Lease negotiation
  • Financial reporting accuracy
  • Team leadership
  • Conflict resolution strategies
  • Customer service excellence
  • Regulatory compliance knowledge
  • Community engagement initiatives
  • Performance improvement methods
  • Operational efficiency practices
  • Capital improvement project management
  • Sales strategy development
  • Portfolio oversight
  • Employee mentoring
  • Marketing strategy execution
  • Budgeting and financial analysis techniques
  • Lease process coordination
  • efficient rent collection techniques
  • Negotiation skills supervision
  • Maintenance practices oversight
  • Staff training development programs
  • Property inspection protocols
  • Multi-family property management expertise
  • eviction procedures knowledge
  • Software proficiency in property management tools (MRI, Yardi, OneSite, Knock, AppFolio, ILM)
  • Excel and Microsoft Word proficiency

Accomplishments

  • Key Awards In Cleveland, Our Properties received, Silver, Gold and Platinum at multiple properties for over 10 years

Timeline

Senior Regional Property Manager

Town Management
05.2025 - Current

Portfolio Specialist

Marous Management Services
07.2023 - 05.2024

Property Manager

Clover Group Senior Community
10.2022 - 07.2023

Regional Property Director

Schiemann LLC
06.2016 - 10.2022

Property Manager Administrator

Cleveland Property Management
11.2013 - 06.2016

Leasing Manager

K & D
09.2009 - 10.2013

Associate of Arts - Real Estate

Hondros College of Business

High School Diploma -

Berkshire

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