Courtney Bridwell
Charlotte,NC
Summary
Accomplished Oral Surgery office manager and team leader with over five years of experience in dental administration. Expertise in driving successful outcomes through the development of streamlined processes that enhance efficiency and productivity. Proven leadership abilities complemented by strategic planning and adept problem-solving skills, alongside strong financial acumen in insurance verifications, claims, and patient financial agreements. Dedicated team player with extensive knowledge across general dentistry, orthodontics, and oral surgery, enriched by a background in sales, customer service, and bartending.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
South Belmont Oral Surgery
03.2023 - Current
- Manage day to day operations of the office
- Maintain patient records, schedule surgery appointments, breakdown financial estimates for procedures, prep patients for surgery, consult patients for what to expect and aftercare
- Handle all insurance verifications/claims/EOB’s, AR reports, financial agreements, and manage the drug order/supply
- Supervise/train office staff
- Collaborate weekly schedule to ensure monthly productivity budget goals are met and maintained to ensure success for the office
Oral Surgery Manager/Financial Coordinator
Zammiti & Gidaly Orthodontics
01.2022 - 03.2023
- Managed patient accounts and financial reports for both orthodontics and oral surgery
- Insurance verifications/claims
- Set up financial agreements and payment plans
- Prep patients for surgery
- Managed the floor for both front and back staff on surgery days
Treatment Plan Coordinator
Aspen Dental
08.2020 - 01.2022
- Consult patients on effective treatment plans after completing the exam, for both general and oral surgery
- Break down financial estimates, step up payment plans, and help provide financial assistance by helping patients sign up for third party loans
- Demonstrated excellent interpersonal skills when interacting with patients and colleagues
- Maintained monthly financial production goals
Sales Representative
Verizon Wireless
04.2020 - 07.2020
- Utilized persuasive communication techniques to close sales quickly and efficiently
- Communicated the newest product features, advantages, and benefits to customers
- My employment with this company was cut short due to being laid off during the covid 19 pandemic
Bartender
Main Street Pizza Company
06.2019 - 04.2020
- Prepare cocktails accordingly to the companies standards for both visual and consumer satisfaction
- Provide a positive guest experience and deliver excellent customer service
- Provide prompt service, manage cash and payment transactions, complete opening and closing duties efficiently
Motos Japanese Restaurant
06.2012 - 06.2019
- Demonstrated excellent customer service skills while working in a fast paced environment
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Greeted guests promptly and courteously, provided positive customer service for a successful dining experience
- Processed payments accurately using POS systems and handled all cash transactions efficiently
- Managed all opening/closing duties such as cleaning, stocking, and balancing the drawer
Education
Bachelor of Arts - Business
East Tennessee State University
Johnson City, Tennessee05.2015
Art History
Northeast State Community College
Blountville, Tennessee05.2016
Skills
- Office administration and management
- Effective organizational skills
- Accounts receivable processing, credit and collections
- Collaborative teamwork
- Scheduling and calendar management
- Organizational support skills
- Document management
- Appointment management
- Employee training and supervision
- Accurate financial reporting practices
Certification
CPR Certified
Timeline
Office Manager
South Belmont Oral Surgery
03.2023 - Current
Oral Surgery Manager/Financial Coordinator
Zammiti & Gidaly Orthodontics
01.2022 - 03.2023
Treatment Plan Coordinator
Aspen Dental
08.2020 - 01.2022
Sales Representative
Verizon Wireless
04.2020 - 07.2020
Bartender
Main Street Pizza Company
06.2019 - 04.2020
Motos Japanese Restaurant
06.2012 - 06.2019
Art History
Northeast State Community College
Bachelor of Arts - Business
East Tennessee State University
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