Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Brock

Eastlake,OH

Summary

Professional leader with proven experience in district management. Skilled in driving team collaboration and ensuring high standards. Adept at adapting to changing needs and delivering impactful results. Known for reliability, strategic thinking, and strong communication skills.

Overview

19
19
years of professional experience

Work History

Closeouts District Supervisor

Marcs Grocery
07.2011 - Current


  • Provided leadership, guidance and direction to Closeouts team members, offering assistance with any need at any time.
  • Monitored weekly sales performance and provided feedback to each team member.
  • Assisted Closeouts team members in developing customer relationships, and building customer loyalty.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.

Closeouts Manager

Marcs Grocery
07.2009 - 07.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Pricing Supervisor

Marcs Grocery
11.2008 - 07.2009
  • Completed daily price changes, utilizing daily DSD reports
  • Report discrepancies to the Store Manager

Front End Supervisor/CAA

Marcs Grocery
08.2007 - 11.2008


  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Customer Service Cashier

Marcs Grocery
11.2005 - 08.2007
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Redeemed coupons to discount purchases.

Education

No Degree - Accounting

Bryant And Stratton College
Eastlake, OH
03-2009

Skills

  • Staff Development
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Active Listening
  • Effective Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Employee Engagement

Timeline

Closeouts District Supervisor

Marcs Grocery
07.2011 - Current

Closeouts Manager

Marcs Grocery
07.2009 - 07.2011

Pricing Supervisor

Marcs Grocery
11.2008 - 07.2009

Front End Supervisor/CAA

Marcs Grocery
08.2007 - 11.2008

Customer Service Cashier

Marcs Grocery
11.2005 - 08.2007

No Degree - Accounting

Bryant And Stratton College

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Courtney Brock