Courtney Brown
Daphne,AL
Summary
Social Worker dedicated to providing services for vulnerable members of our society. Expertise in Long Term Care and Discharge Planning with an emphasis on ensuring client's physical, emotional, and psychological needs are being met.
Overview
11
11
years of professional experience
Work History
Social Worker, LBSW
Crowne Healthcare Of North Baldwin
Bay Minette, AL
09.2021 - Current
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, and healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients and family members with completed long term Medicaid applications.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting psychosocial assessments and developing tailored intervention plans
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinated travel arrangements and contacted family with travel information.
- Coordinated patient discharge planning and follow-up care with doctors and equipment companies.
- Collaborated with hospitals and other agencies to admit clients in the facility for short term or long term care.
Volunteer Coordinator/Bereavement Coordinator
Encompass Health-Home Health and Hospice
Mobile, AL
12.2020 - 09.2021
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Delivered timely follow-up calls to bereaved families, offering reassurance and valuable resources during their time of need.
Group Leader/Facilitator
SWIFTS Program-Internship
University Of Southern Mississippi
08.2020 - 12.2020
- Developed a collaborative work environment through open communication and regular team meetings.
- Conducted research on stress related to COVID-19.
- Co-led group therapy for social work college students.
- Taught stress related coping mechanisms,
- Received mentorship from Master Level Social Work Students
Cashier/Task Team Associate
JCPenney
Spanish Fort, AL
06.2019 - 10.2020
- Operated the cash registers, Merchandised stock, Worked on dock to receive new merchandise, Sale and Ad sets, Customer service, Online orders
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Social Work Student Volunteer
Southern Care Hospice
Hattiesburg, MS
09.2018 - 12.2018
- Visited and assisted clients in their home to improve social and emotional well-being
- Participated in recreational activities with clients in homes and nursing facilities.
- Called and connected with family members to assess needs.
- Shadowed Licensed Social Worker to increase skill based knowledge.
Certified Activity Coordinator
Oakwood North Baldwin Center for Living
Bay Minette, AL
08.2016 - 06.2018
- Supervised activity staff in programs and one-to-one activities.
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Created monthly activity calendars mailing and e-mailing sponsors and volunteers.
- Participated in care plan meetings.
- Documented daily activities, behaviors in progress notes.
- Maintained a monthly budget for the department.
- Corresponded via phone and email with families, volunteers, and community leaders.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Increased volunteer retention by providing thorough training, consistent support, and recognition of efforts.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
Recreation Therapy Assistant / Social Work Assistant
Oakwood North Baldwin Center for Living
09.2013 - 08.2016
- Marketing for the nursing home, Assisted with admissions and coordinating discharges, Ordered equipment from medical equipment companies, MDS Assessments, Coordinator for facility surveys, Conducted individual and group activities, Assisted in planning activities, Community Outings, Calendar mail outs
Education
BSW, Social Work -
The University of Southern Mississippi
Hattiesburg, MS12.2020
Skills
- Knowledgeable in completing psychosocial assessments
- Experience with planning and coordinating admission and discharges
- Experience working with Point Click Care and American Health Tech
- Experience in completing MDS
- Ability to establish rapport and trust with individuals
- Client Advocacy
- Conflict Resolution
- Excellent communication and time management skills
Timeline
Social Worker, LBSW
Crowne Healthcare Of North Baldwin
09.2021 - Current
Volunteer Coordinator/Bereavement Coordinator
Encompass Health-Home Health and Hospice
12.2020 - 09.2021
Group Leader/Facilitator
SWIFTS Program-Internship
08.2020 - 12.2020
Cashier/Task Team Associate
JCPenney
06.2019 - 10.2020
Social Work Student Volunteer
Southern Care Hospice
09.2018 - 12.2018
Certified Activity Coordinator
Oakwood North Baldwin Center for Living
08.2016 - 06.2018
Recreation Therapy Assistant / Social Work Assistant
Oakwood North Baldwin Center for Living
09.2013 - 08.2016
BSW, Social Work -
The University of Southern Mississippi