Courtney Brown
North Richland Hills,TX
Summary
To obtain a challenge in sales or the healthcare areas that would best utilize my customer service skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chenega Inc/TriWest Healthcare Alliance
07.2025 - Current
- Protects the privacy of health information of patients when using or disclosing Protected Health Information.
- Review, investigate, and resolves claims to ensure accurate and timely payout.
- Documents all communications involving members and provider contacts.
- Respond to inbound calls regarding authorizations and referrals for medical and behavioral health.
- Assisting active and retired military members and families with answers regarding their benefits, eligibility and program questions.
Customer Service Sales
XMEK INC
06.2024 - 07.2025
- Processes incoming inquiries into company sales system
- Quotes customers using working knowledge of product
- Successfully achieves budgeted Service Center sales goals
- Coordinates with Account Managers and Service Center management to keep account activities updated
- Monitors customer specific inventory for sales order fulfillment
Customer Service Representative
Lawson Products
03.2023 - 06.2024
- Manages high volume of Inbound/Outbound calls with clients/customers.
- Performs order entry. Enters orders into SAP system direct.
- Inputs orders, modifies existing orders, and communicates as necessary to ensure internal data remains accurate.
Customer Support Specialist
Volt Workforce Solutions/ Mitchell Auto Casualty
Coppell, TX
09.2021 - 03.2023
- Handle inquiries and assist with clients in navigating claims from first notice of loss to closure
- Guide users through auto causality and first or third party claims workflow.
- Update tracking software and log all customer inquiries accurately.
- Coordinate with technical and claims processing teams to resolve escalated issues.
- Answer inbound calls, emails, and chat from policyholders, medical provider, or adjusters.
Customer Service Representative
Informative Research
Irving, TX
02.2021 - 09.2021
- Responded to customer requests to complete credit report data verifications.
- Research the internet for documentation to assist with verification requests.
- Analyze credit files to determine the cause of missing data or changes to credit data.
Customer Service Representative
Innosource Staffing Agency/ Mr. Cooper
Dallas, TX
04.2020 - 02.2021
- Compares and evaluates customer service solutions and decides which to recommend to customers to best meet their needs and circumstances including delinquency.
- Responsible for prompt and accurate response to customer’s mortgage servicing questions and concerns.
- Assists borrowers with late charge waiver, due date change, and other loan maintenance requests.
Credit Associate 1
Saks Credit Services
Jackson, MS
09.2019 - 02.2020
- Listen attentively, thoroughly review account, take ownership, address respectfully, resolve, and accurately document all credit decisions.
- Comply with all guidelines established by the current banking institution.
- Assist with answering Operator Directory calls. Attend all training and workshops as scheduled.
Education
Certificate - Medical Billing and Coding
Costal Medical Institute
D'Iberville, MS10-2026
High School Diploma -
Halzehurt High School
Hazlehurst, MS05-2007
Skills
- Medical billing
- Claim resolution
- Customer service
- Electronic health records
- Data entry accuracy
- Communication skills
Timeline
Customer Service Representative
Chenega Inc/TriWest Healthcare Alliance
07.2025 - Current
Customer Service Sales
XMEK INC
06.2024 - 07.2025
Customer Service Representative
Lawson Products
03.2023 - 06.2024
Customer Support Specialist
Volt Workforce Solutions/ Mitchell Auto Casualty
09.2021 - 03.2023
Customer Service Representative
Informative Research
02.2021 - 09.2021
Customer Service Representative
Innosource Staffing Agency/ Mr. Cooper
04.2020 - 02.2021
Credit Associate 1
Saks Credit Services
09.2019 - 02.2020
Certificate - Medical Billing and Coding
Costal Medical Institute
High School Diploma -
Halzehurt High School