COURTNEY BRUNT
OCEAN SPRINGS,UNITED STATES
Summary
Customer Support Specialist with over8 years of experience in enhancing client satisfaction and retention through personalized support and efficient problem-solving. Demonstrates strong analytical and strategic skills in resolving complex customer inquiries and refining processes to improve communication and service quality. Proven track record in collaborating with teams to drive product improvements and streamline operations, leveraging expertise in technical support and medical record management.
Overview
8
8
years of professional experience
Work History
BILLING CODING SPECIALIST
Coastal Family Health Center
01.2021 - 11.2024
- Managed billing processes, ensuring accuracy and compliance, reducing errors by over12%
- Collaborated with medical staff to streamline coding, enhancing efficiency and reducing delays
- Resolved complex billing discrepancies, improving patient satisfaction and trust
- Utilized analytical skills to identify and rectify coding errors, resulting in measurable improvements
CUSTOMER CARE REPRESENTATIVE
Xerox
10.2016 - 12.2020
- Resolved customer inquiries efficiently, reducing average call time by18%
- Implemented new troubleshooting techniques, boosting first-call resolution rates
- Partnered with cross-functional teams to streamline customer support processes
- Contributed to developing a knowledge base, enhancing team productivity
- Proposed and piloted a chat support system, expanding customer service channels
- Adapted quickly to new technologies, improving overall customer experience
Education
ASSOCIATES DEGREE - undefined
Coahoma Community College
05.2015
DIPLOMA - undefined
Forest Hill High School
05.2012
Skills
- Team Collaboration (Experienced), e-commerce (Expert), Analytical (Expert), Strategic (Expert), Communication Skills, Technical Support, Problem Solving, Medical record experience (Expert), Monitor Claims (Expert), Billing (Expert), Microsoft softwares (Expert), Collections Management (Expert), Troubleshooting skills (Expert), Tech savvy (Expert), Strong verbal and written communication (Expert)
Timeline
BILLING CODING SPECIALIST
Coastal Family Health Center
01.2021 - 11.2024
CUSTOMER CARE REPRESENTATIVE
Xerox
10.2016 - 12.2020
ASSOCIATES DEGREE - undefined
Coahoma Community College
DIPLOMA - undefined
Forest Hill High School