Courtney Burns
Bend
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Self-employeed
01.2026 - 04.2026
- Delivered orders efficiently to ensure timely arrival & customer satisfaction.
Judicial Clerk
Lane County Circuit Court
Eugene, OR
08.2023 - 08.2025
- Managed the courtroom by being the primary point of contact between the courts and the public, de-escalate tension or volatile situations, run the recording system, and prepare required forms.
- Facilitated criminal trials through the management and rapport with jurors, coordinating communication between attorneys and court officials, and and enhancing procedural efficiency.
- Mentored junior clerks on legal procedures and documentation standards, fostering professional development.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed and coordinated the implementation of a Master Conflict List system to streamline interoffice communication
Legal Clerk
United States Attorney's Office
01.2022 - 04.2023
- Analyzed evidence and drafted sentencing memos for cases involving drugs, child abuse and firearms
- Responsible for resolving misdemeanor docket through case analysis and communication with defendants and officers
- Managed case files, maintaining accuracy and organization for efficient retrieval and review.
Clinic Student
Lane County District Attorney's Office
01.2022 - 12.2022
- Covered the PV Dockets by compiling detailed case summaries and by appearing in court as the State's representative
- Reviewed evidence and prepared trial strategies for multiple DUII cases
- Observed and assisted with courtroom proceedings and case procedures to gain an understanding of the procedures
- Trained new clinic students on office protocols and document management systems effectively.
Student Data Analyst Clerk
University of Oregon, School of Law
07.2021 - 05.2022
- Analyzed legal and numeric data to identify trends, support decision-making processes, and track fundraising efforts.
- Designed visual concepts for advertising campaigns, enhancing group recognition, event attendance, and student engagement.
Summer Legal Intern
U.S. Navy JAGC
Oahu, HI
06.2021 - 08.2021
- Provided legal assistance and research for service members and their families in the RLSO Legal Services Department
- Developed DUI flowcharts and assisted in trial preparation through the analysis and organization of evidence for a criminal investigation
Criminal Law 1L Tutor
University of Oregon, School of Law
01.2021 - 05.2021
- Developed tailored lesson plans aligned with curriculum objectives and student needs.
Runner and Take-Out
BJ's Restaurant & Brewhouse
Anaheim, CA
07.2019 - 08.2020
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new team members on service protocols and standards.
- Communicated effectively with servers to streamline order processing.
- Provided excellent customer service when interacting with customers, fostering positive relationships.
Customer Service/Office & Marketing Assistant
Thrivent
US
01.2010 - 08.2020
- Coordinated promotional events and managed logistics to enhance community engagement.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
Research Intern
Arizona House of Representatives
01.2019 - 05.2019
- Health & Human Services Committee | Majority Council
- Conducted comprehensive research to support legislative initiatives and policy development.
- Developed summaries of complex issues for dissemination among legislators and staff members.
- Presented bill summaries and answered legislative inquiries during committee meetings.
Server
Weatherford Hotel
Flagstaff, AZ
10.2018 - 12.2018
- Provided exceptional customer service to enhance guest satisfaction.
- Managed food & beverage orders efficiently, ensuring timely delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
J.D. -
University of Oregon, School of Law
Eugene, OR05-2023
Bachelor of Arts - Philosophy, Politics, & Law.
Northern Arizona University
Flagstaff, AZ, US12-2018
Skills
- Oral communication
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Strong multitasking
- Complex Problem-solving
- Attention to detail focus
Timeline
Delivery Driver
Self-employeed
01.2026 - 04.2026
Judicial Clerk
Lane County Circuit Court
08.2023 - 08.2025
Legal Clerk
United States Attorney's Office
01.2022 - 04.2023
Clinic Student
Lane County District Attorney's Office
01.2022 - 12.2022
Student Data Analyst Clerk
University of Oregon, School of Law
07.2021 - 05.2022
Summer Legal Intern
U.S. Navy JAGC
06.2021 - 08.2021
Criminal Law 1L Tutor
University of Oregon, School of Law
01.2021 - 05.2021
Runner and Take-Out
BJ's Restaurant & Brewhouse
07.2019 - 08.2020
Research Intern
Arizona House of Representatives
01.2019 - 05.2019
Server
Weatherford Hotel
10.2018 - 12.2018
Customer Service/Office & Marketing Assistant
Thrivent
01.2010 - 08.2020
J.D. -
University of Oregon, School of Law
Bachelor of Arts - Philosophy, Politics, & Law.
Northern Arizona University
Additional Experiences
MCB President, Selection Comp. Director, Arbitration Competitor; Moot Court Board | University of Oregon, School of Law, 05/01/21 - 05/01/23. Parliamentary & Lincoln Douglas Debater, Debate Captain; Forensics Competition Team | Northern Arizona University, 09/01/15 - 05/01/17. Volunteer; Habitat 4 Humanity International | Local Animal Shelters | Local Food & Family Assistance Programs, Presently.