Angela Jones
Roanoke,VA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15+ years of relevant work experience.
Overview
9
9
years of professional experience
Work History
Ambulatory Surgery and Appointment Scheduler
Carilion Clinic
04.2023 - Current
- Perform a variety of duties for physicians and clinical staff, specializing in Urology and General Surgery and Neurosurgery
- Effectively manage ten surgeon schedules, ensuring optimal scheduling procedures
- Prepare comprehensive surgery packets for physicians, facilitating seamless transitions to surgical facilities
- Accurately and efficiently communicate patient information as directed, ensuring appropriate information is provided to leadership
- Collaborate with interdisciplinary teams to coordinate patients' surgical care, including pre-operative needs assessment based on anesthesia and physician-specific guidelines
- Conduct patient interviews to assess pre-operative requirements and concerns
- Work closely with department leadership to manage daily activities and ensure quality, efficient care
- Facilitate communication changes and update all relevant departments
- Notify patients of surgery-related appointments via telephone and letter, and document information in the patient's medical records.
- Answer telephone calls, screen messages, and provide timely information to patients and other
- Provide post-surgery information from operating facilities and communicate patient information to key administration in other facilities via fax, phone, or email
- Ensure the availability of proper equipment for surgery by liaising with surgical representatives, material management, and case documentation
- Manage the usage of assigned block time and collaborate with other surgery schedulers to identify and utilize open time
- Implement appropriate actions related to cancellations and maintain the OR Utilization report for Carilion Clinic operating facilities and ambulatory surgery centers
- Document surgery or procedural information on individual physician calendars in the email system or as preferred by physicians
- Assist in scheduling tests and outside physicians if applicable, completing authorizations, and ensuring pre-certification is completed by working with the authorization team.
Customer Service Representative
Advance Auto Parts
03.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Established rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Built orders and processed payments using the OMS System
- Resolved issues for the Same Day Delivery Team by building and rescheduling orders
- Contributed to sales growth by 60% by upselling products and services based on individual customer requirements.
Patient Services Coordinator
Pennsylvania Hospital
07.2015 - 07.2019
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used EPIC to maintain electronic patient files, successfully maintaining over 400 patient files.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Verified patient's insurance eligibility and benefits coverage.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
Education
High School Diploma -
John Bartram High School
Philadelphia, PASkills
- Effective communication skills
- Advanced knowledge of technical healthcare processes
- Client Relationship Building
- Schedule Coordination
- Teamwork and Collaboration
- Chart updating
- Data entry proficiency
- Patient Flow Management
- Attention to Detail
- Strong Work Ethic
- Medical Terminology
- Customer Service
- Key relationship management
- Microsoft Office Suite
Affiliations
- Building Our Children for Future Leaders Mentorship
- Project Home Homeless Outreach
- Penn Medicine Dedicated to Service
Timeline
Ambulatory Surgery and Appointment Scheduler
Carilion Clinic
04.2023 - Current
Customer Service Representative
Advance Auto Parts
03.2020 - 04.2023
Patient Services Coordinator
Pennsylvania Hospital
07.2015 - 07.2019
High School Diploma -
John Bartram High School