Courtney Caldwell
Columbus,OH
Summary
Results-driven Optical Dispensing Professional with expertise in team training and workflow optimization. Enhanced patient satisfaction through effective education and precise inventory management while leading teams to optimize clinical operations. Focused on leveraging diverse skills to excel as Assistant Office Manager and drive organizational success.
Overview
11
11
years of professional experience
Work History
Optical Technician
Clarkson Eyecare
Hilliard, USA
10.2015 - Current
- Accurately interpret and dispense eyeglass and contact lens prescriptions
- Measure pupillary distance, segment height, and facial features to ensure precise eyewear fit
- Assist patients in selecting frames and lenses based on prescription needs, lifestyle, and budget
- Prepare, edge, mount, adjust, and repair eyewear using optical lab equipment
- Perform quality control inspections to verify lens accuracy, safety, and visual clarity
- Adjust and fit eyewear to optimize comfort, alignment, and performance
- Educate patients on proper use, care, and maintenance of eyewear and contact lenses
- Maintain optical equipment, tools, and work areas in compliance with safety standards
- Process insurance claims, optical orders, and patient documentation accurately
- Ensure compliance with HIPAA, OSHA, and company policies
- Trained new employees on roles and responsibilities to ensure effective onboarding.
- Coordinated training for new office staff to improve operational efficiency.
Ophthalmic Medical Technician
Clarkson Eyecare
Hilliard, USA
10.2015 - Current
- Documented medical history information in electronic health records, ensuring accuracy and efficiency to support patient care.
- Collaborated closely with other healthcare professionals in order to provide comprehensive care plans for each individual patient.
- Collaborated with healthcare professionals to develop comprehensive care plans tailored to individual patient needs.
Front Desk Receptionist
Clarkson Eyecare
Hilliard, USA
10.2015 - Current
- Greeted and welcomed visitors professionally while managing multiple tasks to ensure smooth operations.
- Provided a high level of customer service to all clients.
- Directed incoming calls to appropriate staff members and took detailed messages.
- Created EBS flowsheets to streamline data entry and improve workflow efficiency.
- Managed scheduling tasks to facilitate timely service delivery and client satisfaction.
- Utilized E360+/E360/Compulink EMR systems for efficient patient record management.
- Managed communication with insurance companies to confirm verification of patient insurance.
Optical Technician
Clarkson Eyecare
Hilliard, USA
10.2015 - Current
Education
Certification - Dental Assisting
South-Western Career Academy
Grove City, OHHigh School Diploma -
Franklin Heights High School
Columbus, OHAssociate in Science (A.S.) - Dental Surgery
Columbus State Community College
Columbus, OHSkills
- Optical dispensing
- Optical measurements
- Optical procedures
- Optical sales
- Optical equipment maintenance
- Clinical support
- Patient education
- Inventory and Resource Management
- Workflow optimization
- Team training
- Staff coaching
- SME leadership
- Cross-Functional Collaboration
Awards
12-Club- First in the Columbus HUB
Volunteer Experience
12-Club- First in the Columbus HUB
Timeline
Optical Technician
Clarkson Eyecare
10.2015 - Current
Ophthalmic Medical Technician
Clarkson Eyecare
10.2015 - Current
Front Desk Receptionist
Clarkson Eyecare
10.2015 - Current
Optical Technician
Clarkson Eyecare
10.2015 - Current
Certification - Dental Assisting
South-Western Career Academy
High School Diploma -
Franklin Heights High School
Associate in Science (A.S.) - Dental Surgery
Columbus State Community College