Wilson Fernandez
Torrington,CT
Summary
At Blondin Shea Eye Care, I excelled as an Optical Technician, leveraging my expertise in precision lens cutting and exceptional customer service to enhance patient satisfaction and boost sales. My proactive approach in optical dispensing and frame adjustments, coupled with a knack for fostering loyalty through personalized care, significantly contributed to our team's success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optical Technician
Blondin Shea Eye Care
01.2016 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Facilitated seamless transitions between departments by coordinating effectively with other staff members involved in the patient care process.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Optical Assistant Volunteer
VOSH
01.2016 - Current
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Help translate for non-english speaking patients
- When going on a mission, I help pack items to be shipped out for people in need.
Education
Associate of Science - Opticianry
Middlesex Community College - Middletown
Middletown, CT05.2025
High School Diploma -
Torrington High School
Torrington, CT06.2016
Skills
- Customer Service
- Optical Sales
- Optical Measurements
- Optical dispensing
- Frame adjustments
- Multifocal lens fitting
- Prescription Interpretation
- Optical Terminology
- Precision Lens Cutting
- Optical Standards Compliance
- Optical Product Knowledge
- Optical Frame Repair
- Progressive Lens Fitting
Certification
Transitions Expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Community Service
- Work with VOSH-CT to make glasses for people in need
- Help make glasses for people in the IRIS program
- Have traveled to Virginia with VOSH-CT to help people in need of glasses/eye care.
Timeline
Optical Technician
Blondin Shea Eye Care
01.2016 - Current
Optical Assistant Volunteer
VOSH
01.2016 - Current
Associate of Science - Opticianry
Middlesex Community College - Middletown
High School Diploma -
Torrington High School
Transitions Expert
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