Courtney Callahan
Myrtle Beach,SC
Summary
Dynamic and results-driven professional with extensive bartending and management experience at Sharkeys Oceanfront. Proven expertise in mixology and staff training, leading teams to exceed sales targets and enhance customer satisfaction. Adept at inventory management and fostering strong customer relationships, ensuring efficient operations and memorable experiences.
Overview
17
17
years of professional experience
Work History
Bartender
Dicks Last Resort
North Myrtle, SC
05.2022 - 09.2025
- Crafted creative and visually appealing cocktails for customers based on their preferences and dietary restrictions
- Maintained a clean and organized bar area, ensuring all supplies were fully stocked and ready for service
Head Bartender
Sharkeys Oceanfront
Myrtle Beach, SC
03.2020 - 12.2024
- Demonstrated leadership by training and overseeing bartending staff to ensure consistent service standards and efficient operations
- Created and implemented innovative cocktail menus that contributed to increased bar sales and customer satisfaction
Bar Shift Leader
The Brass Tap
Myrtle Beach, SC
02.2017 - 09.2021
- Led a team of bartenders and barbacks in executing daily operations and ensuring exceptional customer service
- Developed and implemented training programs to improve staff efficiency and product knowledge
- Managed inventory, including ordering and organizing supplies to optimize workflow and minimize waste
Manager
Ipuff Vape and Smoke Shop
Myrtle Beach, SC
02.2014 - 02.2017
- Led a team of 15 employees to consistently exceed monthly sales targets by 20%
- Developed and implemented training programs resulting in a 30% increase in employee retention
- Conducted performance evaluations and provided ongoing coaching to support team members in achieving their full potential
Customer Service Representative
Advanced Call Center Technologies LLC
Gray, TN
01.2009 - 01.2014
- Assisted customers with inquiries and resolved issues promptly.
- Handled escalated calls to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
New Life Christian Academy -
New Life Christian Academy
Galax, VA03.2008
Skills
- Inventory management
- Customer relationship management
- Staff training
- Highly reliable
- Menu development
- Mixology
- Strong multitasking
- Point of sale systems
References
- Terry Ryan, 423-416-6000
- April Davis, 843-230-0478
- Darren Barfield, 843-340-7637
Timeline
Bartender
Dicks Last Resort
05.2022 - 09.2025
Head Bartender
Sharkeys Oceanfront
03.2020 - 12.2024
Bar Shift Leader
The Brass Tap
02.2017 - 09.2021
Manager
Ipuff Vape and Smoke Shop
02.2014 - 02.2017
Customer Service Representative
Advanced Call Center Technologies LLC
01.2009 - 01.2014
New Life Christian Academy -
New Life Christian Academy