Courtney Campbell
Summary
Organized professional with exemplary communication and collaboration skills and a background in patient advocacy. Resourceful and adaptable with a vast understanding of treatment resources and services that meet patient needs. Skilled in care coordination, behavioral de-escalation, individualized programming, and community engagement.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Program Director
Aurora Residential Alternatives
Parker
06.2022 - Current
- Led 6 Program Managers and 30–35 direct care staff across 6 homes serving adults with brain injuries, enhancing team coordination and support.
- Oversee regulatory and policy compliance, care plans, incident reviews, and quality management initiatives
- Conduct intake assessments, mediate conflicts, provide coaching/training, and manage eMAR documentation
- Coordinated interdisciplinary care plans to address client needs, improving overall client satisfaction and outcomes.
- Fostered community connections and collaborations with local organizations and businesses to enhance resource availability for clients.
Life Skills Coordinator
Aurora Residential Alternatives
Parker
11.2020 - 06.2022
- Designed life skills and functional rehab programming; developed monthly activity schedules
- Facilitated workshops to enhance life skills, coordinating with community partners for resource integration
- Managed statewide staff scheduling and admissions processes, creating custom FRAs to streamline service delivery
- Provided training and mentorship to new staff on life skills initiatives.
- Identified barriers to successful outcomes and developed targeted strategies to mitigate challenges.
Program Manager
Aurora Residential Alternatives
Parker
10.2019 - 11.2020
- Supervised 5–10 staff and oversaw daily operations for 5 residents
- Coordinated with families and providers to ensure accurate care documentation and effective direct care and behavioral de-escalation.
- Ensured compliance with state regulations and organizational policies to maintain program integrity.
- Assisted clients with daily living activities and personal care routines.
- Administered medications and managed health monitoring for clients.
- Developed strong relationships to enhance client comfort and trust.
- Documented client progress and communicated changes to supervisors to inform care strategies.
Education
Bachelor of Science - Psychology
Washington State University
Pullman, WA 09.2016 - 01.2019
Skills
- Care coordination
- Trauma-informed care
- Quality management
- Regulatory compliance
- Intake/admission coordination
- EHR management
- Client advocacy
- Resource navigation
- Community engagement
- Team development
- Performance feedback
- Behavioral de-escalation
- Conflict resolution
- Family/guardian liaison
Awards
- Resilience Award – Aurora Residential Alternatives
- Bestology Coaching Program
- Administrator License – Licensed to operate residential programs independently; currently Administrator Designee
Core Skills
Behavioral de-escalation, Trauma-informed care, Care planning, ADL support, Staff coaching, Performance feedback, Conflict resolution, Team development, Scheduling, Intake/admission coordination, Quality management, Regulatory compliance, eMAR / electronic health record management, Incident reporting, Progress tracking, Family/guardian liaison, Provider coordination, Community engagement, Resident advocacy, Staff behavior training, Life skills programming, Workshop facilitation, Research translation
Timeline
Program Director
Aurora Residential Alternatives
06.2022 - Current
Life Skills Coordinator
Aurora Residential Alternatives
11.2020 - 06.2022
Program Manager
Aurora Residential Alternatives
10.2019 - 11.2020
Bachelor of Science - Psychology
Washington State University
09.2016 - 01.2019