Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Cantrell

Clearwater

Summary

AOS CULINARY ARTS

ServSafe


I feel at home in the hospitality industry. I have over 10 years of experience in the industry. I have a range of experience from fine dining to banquets. I received my culinary degree and strengthened my skill sets in the kitchen, but have found I am happier on the floor with the customers. I enjoy helping create special moments that will be lasting memories for someone.

Overview

7
7
years of professional experience

Work History

Waitress / Baker/ Lead Prep Cook

Honu
02.2024 - 04.2025
  • Worked FOH & BOH
  • Created production lists
  • Handled produce orders and inventory
  • Trained new staff
  • Made everything in house from scratch
  • Served on busiest days doing doubles FOH at night BOH in the mornings
  • Created specials
  • Redid recipes into weights for inventory




Caregiver

Family
03.2022 - 11.2023
  • Family member had Alzheimer's disease and needed a full time at home caregiver I stepped back to do that for them until they had to go into hospice
  • Assisted with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.


Waitress

Nest
11.2021 - 06.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

FOH Manager

611 Union
05.2019 - 11.2021
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.

Waitress Supervisor

Roosters
01.2018 - 11.2021
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Banquet Captain and Cook

Mazzone
05.2018 - 08.2020
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

Education

AOS Culinary Arts

Schenectady Community College
Schenectady, NY
06-2021

Skills

  • Customer service
  • Strong multitasking
  • Allergy awareness
  • Team collaboration
  • Cleanliness

Timeline

Waitress / Baker/ Lead Prep Cook

Honu
02.2024 - 04.2025

Caregiver

Family
03.2022 - 11.2023

Waitress

Nest
11.2021 - 06.2022

FOH Manager

611 Union
05.2019 - 11.2021

Banquet Captain and Cook

Mazzone
05.2018 - 08.2020

Waitress Supervisor

Roosters
01.2018 - 11.2021

AOS Culinary Arts

Schenectady Community College

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Courtney Cantrell