Marissa Sheaffer
Robinson,Pa
Summary
Experienced in efficiently managing customer interactions and quickly resolving issues. Leveraging strong communication skills and empathy to cultivate lasting customer relationships. Demonstrated success in maintaining high levels of customer satisfaction. Committed to fostering loyalty and ensuring a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Honu Cleaning LLC
11.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business
- Adhered to professional house cleaning checklist
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints
Personal Care Assistant/Med Tech
Horizons Personal Care
03.2022 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Assisted patients with self-administered medications
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
Personal Care Assistant
Community Resources for Independence
10.2021 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Built strong relationships with clients to deliver emotional support and companionship
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Store Team Member
Sheetz
12.2020 - 10.2021
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns
- Maintained a clean and organized store environment, ensuring optimal experience for customers.
- Enhanced team performance, providing feedback and coaching to peers
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge
Education
High School Diploma -
Ligonier Valley High School
Ligonier, Pa05.2021
Nursing - Practical Nursing
Greater Johnstown Career And Technology Center
Johnstown, Pa05-2023
Skills
- Communication
- Leadership
- Empathy
- Responsibility
- Teamwork
- Critical Thinking
- Time Management
- Work Ethic
- Positivity
- Stress Management
- Customer service
- Active listening
Certification
- CPR
- Diabetic Training
Accomplishments and Opportunities
- Awarded membership of the National Society of High School Scholars (NSHSS)
- Opportunity awarded to attend Outdoor Odyssey Leadership Camp several years in a row
Timeline
Residential House Cleaner
Honu Cleaning LLC
11.2023 - Current
Personal Care Assistant/Med Tech
Horizons Personal Care
03.2022 - 11.2023
Personal Care Assistant
Community Resources for Independence
10.2021 - 03.2022
Store Team Member
Sheetz
12.2020 - 10.2021
High School Diploma -
Ligonier Valley High School
Nursing - Practical Nursing
Greater Johnstown Career And Technology Center
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