Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Carroll

Summary

Results-oriented Studio Manager with a proven track record of consistently surpassing sales goals, demonstrating an understanding of market trends and customer needs. Loyal and dedicated, I have been an integral part of my current company for four years, showcasing unwavering commitment and contributing to overall business success. Known for my organization and unyielding drive, I possess exceptional time management and sales skills, ensuring optimal efficiency in day-to-day operations. As a leader, I have successfully guided my team in delivering outstanding customer service. My ability to build and nurture professional relationships with clients has maintained client satisfaction and retention. As a natural problem solver, I approach challenges with a solutions-focused mindset. My professional approach is marked by enthusiasm, joy, and a genuine passion for creating a consistently positive work environment. Eager to explore new opportunities, I am poised to contribute to a dynamic team, bringing energy, creativity, and a results-driven approach.

Overview

8
8
years of professional experience

Work History

Studio Manager

Orangetheory Fitness
11.2022 - Current
  • Enhanced client satisfaction with timely project completion and effective communication strategies.
  • Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
  • Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and rentals.
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Manager

Orangetheory Fitness
01.2021 - 11.2022
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Orangetheory Fitness
01.2020 - 01.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Generated new leads through networking and attending industry events.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
  • Teamed with partners to close deals for sales development.

Server

Beach Hut Deli
01.2018 - 01.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Enhanced customer satisfaction by providing efficient and accurate register transactions.
  • Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
  • Promoted store loyalty programs, resulting in increased customer retention and repeat business.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Nanny

Pappas Family
01.2016 - 01.2019
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.

Education

GED -

Orange Coast College
Costa Mesa, CA
05.2021

High School Diploma -

Mission Viejo High School
Mission Viejo, CA
06.2017

Skills

  • Client Relations
  • Time Management
  • Organizational Skills
  • Problem Solving
  • Attention to Detail
  • Customer Service
  • Business Development
  • Teamwork and Collaboration
  • Sales Management While Also Exceeding Personal Sales Goals
  • Sales Development
  • Listening Skills

Timeline

Studio Manager

Orangetheory Fitness
11.2022 - Current

Assistant Manager

Orangetheory Fitness
01.2021 - 11.2022

Sales Associate

Orangetheory Fitness
01.2020 - 01.2021

Server

Beach Hut Deli
01.2018 - 01.2020

Nanny

Pappas Family
01.2016 - 01.2019

GED -

Orange Coast College

High School Diploma -

Mission Viejo High School

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Courtney Carroll