Well rounded, creative individual with extensive experience working in customer service and sales. Looking to utilize professional and creative skills in a collaborative work environment.
Overview
21
21
years of professional experience
Work History
Studio Manager
Gretna Music Lessons
01.2022 - Current
Coordinated daily studio operations, including scheduling, staff management and customer service.
Supervised studio staff for timely, accurate and high-quality task completion.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Organized and maintained client databases for accurate communication information.
Cultivated new customers through cold calling and online leads.
Retain current customer base through excellent customer relations.
Implemented marketing strategies to promote studio to potential clients.
Online Content Creator
All Seasons Floral And Gifts
05.2020 - Current
Created and grew online audience upwards of 50k viewers with weekly design segment.
Translated online viewers into online sales increasing projected sales goals.
Maintained steady viewership and sales with weekly flower designs.
Liaised with sales team to discuss ideas and create unified goals with online partnerships.
Demonstrate design techniques while engaged in hands-on learning.
Lead Floral Designer
All Seasons Floral And Gifts
03.2017 - Current
Researched latest design trends, colors, and vendor products for use in new pieces.
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Quoted, generated, and processed customer orders to meet specifications and various occasions.
Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Skilled at working independently and collaboratively in a team environment.
Proved successful working within tight deadlines and a fast-paced environment.
Marketing and Social Media Coordinator
All Seasons Floral And Gifts
03.2017 - Current
Applied current editing and photography tools to tell great stories.
Created dynamic graphics and pieces to increase website and social media traffic.
Develop original content through social listening and independent sources.
Implemented strategies and tactics to grow followers on social media channels.
Created and maintained weekly email to current customers, translating content into sales.
Conducted online research to obtain relevant information and materials.
Strengthened content through proofreading and editing.
Created content with SEO keywords drawn from Google Analytics.
Wrote quality content for clients, enabling site visitors to quickly obtain information.
Generated stories to reflect current trends and news to pull audience into website.
US Census Woker
United States Goverment
06.2020 - 10.2020
Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
Met with supervisor to review procedures, report issues or concerns and receive instructions.
Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
Freelance Content Writer
Various Dental Companies
01.2015 - 12.2017
Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
Proofread and edited website posts to prepare for publication.
Conducted extensive internet research to provide facts and statistics for articles and blogs.
Added keywords, meta descriptions and alt image tags to increase SEO presence.
Explained dental procedures in a comforting, easy to explain manner.
Television News Reporter
Channel 3 News
05.2003 - 03.2004
Participated in editorial meetings to discuss story ideas and content.
Edited, proofread and fact-checked content for accuracy.
Reported from field locations and wrote stories under tight deadlines.
Researched and analyzed newsworthy events, trends and issues.
Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
Developed relationships with sources and contacts to gain additional insight.
Attended press conferences and other media events to gather relevant information and quotes for stories.
Account Manager Executive at California Music Lessons/California Music StudiosAccount Manager Executive at California Music Lessons/California Music Studios