Summary
Overview
Work History
Education
Skills
Awards
Organizations
Timeline
Generic

Courtney Carroll

Durham,NC

Summary

Experienced in effectively managing diverse tasks and supporting team initiatives, bringing a strong focus on organizational skills and attention to detail to enhance operational efficiency. Proven track record of successful collaboration and problem-solving in fast-paced settings, adept at adapting to changing priorities and delivering results. Ability to thrive in dynamic environments, combined with a strong work ethic, allows for positive contribution to any team or project.

Overview

4
4
years of professional experience

Work History

Selling Associate

Victoria secrets
04.2024 - Current


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Processed refunds and exchanges in accordance with company policy.

Hostess

Bonefish Grill
05.2023 - 04.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Seasonal Sales Associate

Bath & Body Works
10.2021 - 03.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Team Member

Chick Fi La
04.2021 - 10.2021
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Team Member

Firehouse Subs
11.2020 - 07.2021
  • Greeted guests pleasantly and answered menu questions.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Learned all required tasks quickly to maximize performance.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.


Education

Bachelor's degree - Business Administration with a Concentration In Corporate Finance

Winston-Salem State University
Winston-Salem, NC
12.2023

Diploma -

Northern High School
Durham, NC
06.2019

Skills

  • Customer engagement
  • Communication
  • Cash handling
  • Time management
  • Attention to detail
  • Computer skills
  • Options Trader
  • Teaching Financial Literacy

Awards

  • National Junior Honors Society
  • National Honors Society
  • Dean’s List

Organizations

  • SFEPD
  • Wellington Management Stock Pitch Competitor
  • Elevation Church Volunteer
  • NABA
  • FinServ Foundation Student

Timeline

Selling Associate

Victoria secrets
04.2024 - Current

Hostess

Bonefish Grill
05.2023 - 04.2024

Seasonal Sales Associate

Bath & Body Works
10.2021 - 03.2023

Team Member

Chick Fi La
04.2021 - 10.2021

Team Member

Firehouse Subs
11.2020 - 07.2021

Diploma -

Northern High School

Bachelor's degree - Business Administration with a Concentration In Corporate Finance

Winston-Salem State University

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Courtney Carroll