Courtney Carroll
Durham,NC
Summary
Experienced in effectively managing diverse tasks and supporting team initiatives, bringing a strong focus on organizational skills and attention to detail to enhance operational efficiency. Proven track record of successful collaboration and problem-solving in fast-paced settings, adept at adapting to changing priorities and delivering results. Ability to thrive in dynamic environments, combined with a strong work ethic, allows for positive contribution to any team or project.
Overview
4
4
years of professional experience
Work History
Selling Associate
Victoria secrets
04.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
Hostess
Bonefish Grill
05.2023 - 04.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Seasonal Sales Associate
Bath & Body Works
10.2021 - 03.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Team Member
Chick Fi La
04.2021 - 10.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Member
Firehouse Subs
11.2020 - 07.2021
- Greeted guests pleasantly and answered menu questions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Learned all required tasks quickly to maximize performance.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Education
Bachelor's degree - Business Administration with a Concentration In Corporate Finance
Winston-Salem State University
Winston-Salem, NC12.2023
Diploma -
Northern High School
Durham, NC06.2019
Skills
- Customer engagement
- Communication
- Cash handling
- Time management
- Attention to detail
- Computer skills
- Options Trader
- Teaching Financial Literacy
Awards
- National Junior Honors Society
- National Honors Society
- Dean’s List
Organizations
- SFEPD
- Wellington Management Stock Pitch Competitor
- Elevation Church Volunteer
- NABA
- FinServ Foundation Student
Timeline
Selling Associate
Victoria secrets
04.2024 - Current
Hostess
Bonefish Grill
05.2023 - 04.2024
Seasonal Sales Associate
Bath & Body Works
10.2021 - 03.2023
Team Member
Chick Fi La
04.2021 - 10.2021
Team Member
Firehouse Subs
11.2020 - 07.2021
Diploma -
Northern High School
Bachelor's degree - Business Administration with a Concentration In Corporate Finance
Winston-Salem State University
Similar Profiles
Gwendolynn MasonGwendolynn Mason
Customer Service Representative at Victoria SecretsCustomer Service Representative at Victoria Secrets
Chaitra Bijwara SureshChaitra Bijwara Suresh
Software Engineer/Automation Test Engineer at Victoria Secrets Pvt.LtdSoftware Engineer/Automation Test Engineer at Victoria Secrets Pvt.Ltd
Chaitra B SChaitra B S
Software Engineer at Victoria Secrets Pvt.LtdSoftware Engineer at Victoria Secrets Pvt.Ltd