Courtney Carson

Clarksville,TN

Summary

Proven leader with a track record of fostering teamwork and enhancing customer satisfaction at Online Health. Skilled in workplace safety and problem-solving, I excel in motivating teams and driving performance improvements. Successfully implemented key performance indicators, boosting team efficiency. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts [Number] pounds. Highly experienced in performing quality inspections and machinery operations.

Overview

years of professional experience

Work History

Team Lead

Onlie Health

03.2017 - Current

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Assisted in recruitment to build team of top performers.

Shift Manager/Bartender

Buffalo Wild Wings

06.2011 - Current

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.

Education

High School Diploma -

Northwest High School

Clarksville, TN

05.1997

Skills

Workplace Safety
Schedule Management
Complaint resolution
Employee Evaluation
Regulatory Compliance

Key Performance Indicators
Problem-Solving
Teamwork and Collaboration
Team Supervision
Team motivation

Timeline

Team Lead

Onlie Health

03.2017 - Current

Shift Manager/Bartender

Buffalo Wild Wings

06.2011 - Current

High School Diploma -

Northwest High School

Courtney Carson

Summary

Overview

Work History

Team Lead

Shift Manager/Bartender

Education

High School Diploma -

Skills

Timeline

Team Lead

Shift Manager/Bartender

High School Diploma -

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