Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Cash

Attalla

Summary

Dynamic professional with a proven track record at Meridian Waste Solutions, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and streamlining processes, I effectively managed high call volumes while training staff. Proficient in data entry and adept at maintaining detailed records, I consistently drive operational efficiency.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Lead CSR

Meridian Waste Solutions
08.2024 - Current
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
  • Acted as a liaison between customers, sales representatives, and other internal teams to ensure seamless collaboration efforts.
  • Reduced wait times for customers by efficiently managing high call volumes during peak periods.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.

Accounts Payable Administrator

Tile Liquidators
12.2023 - 08.2024
  • Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
  • Reduced late payment fees by closely monitoring due dates and prioritizing payments.
  • Assisted in month-end closing procedures, ensuring timely completion of financial statements.
  • Communicated with other departments to verify purchases.
  • Reconciled invoices and purchase orders and updated databases accordingly.
  • Maintained accurate financial records with diligent data entry of invoices and expense reports.
  • Streamlined invoice processing by implementing an automated accounts payable system.
  • Optimized the use of accounting software through customization and regular updates, enhancing overall functionality and efficiency within the department.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Input financial data and produced reports.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Tracked financial progress by creating quarterly and yearly balance sheets.

Veterinary Technician

Cherokee County/ Dekalb
02.2010 - 11.2023
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Trained and mentored other LVT staff.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
  • Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.

Education

GED -

Northeast Community College, Alabama
Section AL
12-2006

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Verbal and written communication
  • Money handling
  • Call center experience
  • Computer proficiency
  • Data entry
  • Client relations
  • Complaint handling
  • Staff training
  • Paperwork processing
  • Professional telephone demeanor
  • Administrative support

Languages

English
Native or Bilingual

Timeline

Lead CSR

Meridian Waste Solutions
08.2024 - Current

Accounts Payable Administrator

Tile Liquidators
12.2023 - 08.2024

Veterinary Technician

Cherokee County/ Dekalb
02.2010 - 11.2023

GED -

Northeast Community College, Alabama

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Courtney Cash