Twalisha Williams
Attalla
Summary
Dynamic professional with extensive experience at Honda Manufacturing of Alabama, excelling in customer relations and work order management. Proven ability to enhance repair service efficiency through effective scheduling and prioritization. Recognized for calm decision-making under pressure and a commitment to continuous improvement in service delivery.
Overview
29
29
years of professional experience
Work History
Repair Service Clerk
Honda Manufacturing of Alabama
12.2022 - Current
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for delivering exceptional repair service.
- Consistently met deadlines for repairs by coordinating with technicians and prioritizing workload effectively.
- Provided clear instructions to technicians regarding repair requirements based on client feedback or initial assessments conducted during intake process.
- Assisted customers with warranty claims, ensuring proper documentation was submitted for processing.
Correctional Officer
Etowah County Sheriff's Office
02.2021 - 10.2022
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prep Worker
Goodyear Tire & Rubber
02.2015 - 12.2020
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
- Supported culinary team with timely preparation of ingredients, resulting in faster order turnaround times.
- Improved kitchen efficiency by organizing and prepping ingredients for easy access during busy shifts.
- Utilized multitasking abilities to manage multiple tasks simultaneously without compromising on quality or accuracy.
Correctional Officer
Etowah County Sheriff's Office
07.2012 - 02.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Delivery Driver
Oreily's Auto Parts
06.2011 - 07.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Packager
Tyson Foods
04.2010 - 10.2011
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
Head Cook
Attalla Healthcare
03.2009 - 04.2010
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
Assistant Teacher/Bus Supervisor
J.W Stewart Headstart
06.1996 - 03.2009
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
Education
GED -
Southeastern High School
Clearwater, FLSkills
- Customer relations
- Scheduling appointments
- Work order management
- Diagnostic skills
- Excellent communication
- Calm and professional under pressure
- Multitasking Abilities
- Multitasking
- Decision-making
- Problem resolution
- Teamwork skills
- Verbal and written communication
- Self motivation
- Stress tolerance
- Resourcefulness
- Time management abilities
Timeline
Repair Service Clerk
Honda Manufacturing of Alabama
12.2022 - Current
Correctional Officer
Etowah County Sheriff's Office
02.2021 - 10.2022
Prep Worker
Goodyear Tire & Rubber
02.2015 - 12.2020
Correctional Officer
Etowah County Sheriff's Office
07.2012 - 02.2015
Delivery Driver
Oreily's Auto Parts
06.2011 - 07.2013
Packager
Tyson Foods
04.2010 - 10.2011
Head Cook
Attalla Healthcare
03.2009 - 04.2010
Assistant Teacher/Bus Supervisor
J.W Stewart Headstart
06.1996 - 03.2009
GED -
Southeastern High School
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