Courtney Castleton
Heber City
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/ Bartender/ Banquet Captain
Salt Lake Brewing Co.
Park City, Utah
04.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy through effective communication with kitchen staff and bartenders.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Coordinated dining room setup and maintained cleanliness to enhance guest experience.
Barista
Mountain Wellness Bar
Heber City, UT
07.2024 - 04.2025
- Worked as a cashier in a busy cafe, providing excellent customer service and handling transactions efficiently.
- Managed inventory and restocked supplies, ensuring the availability of ingredients for daily operations.
- Engaged with customers to provide personalized recommendations based on their preferences and feedback.
Server/Bartender
Owl Bar
Sundance, UT
11.2023 - 07.2024
- Demonstrated expertise in mixing, garnishing, and serving drinks according to standard recipes.
- Managed cash register transactions and processed payments efficiently using POS systems.
- Trained new staff members on menu items and service standards to maintain quality of service.
- Provided excellent customer service in a fast-paced restaurant environment, ensuring guest satisfaction.
Server
Texas Roadhouse
Lehi, UT
06.2023 - 11.2023
- Handled customer complaints professionally and efficiently, resolving issues to improve overall dining experience.
- Participated in team meetings to discuss operations, share feedback, and implement new strategies for service improvement.
Server
Original Pancake House
Lehi, UT
06.2021 - 09.2021
- Delivered exceptional customer service in a high-paced restaurant environment, consistently receiving positive feedback from guests.
- Managed dining area operations, ensuring a clean and welcoming atmosphere while adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely and accurate food orders, leading to improved service efficiency.
Education
HIGH SCHOOL DIPLOMA -
Skyridge High School
Lehi, UT05.2020
Skills
- Exceptional customer service
- Leadership
- Effective customer upselling
- Buffet setup and takedown
- POS
- Attention to detail
- Communication
- Ability to lift 200 lbs
Certification
360 Training Food Handlers Permit & Alcohol Certification
Timeline
Server/ Bartender/ Banquet Captain
Salt Lake Brewing Co.
04.2025 - Current
Barista
Mountain Wellness Bar
07.2024 - 04.2025
Server/Bartender
Owl Bar
11.2023 - 07.2024
Server
Texas Roadhouse
06.2023 - 11.2023
Server
Original Pancake House
06.2021 - 09.2021
HIGH SCHOOL DIPLOMA -
Skyridge High School