COURTNEY CATON
Florence
Summary
Experience excelling in roles that demand exceptional organizational and critical thinking skills. Proficient in managing high-stress situations and complex information, ensuring efficient communication and operational flow. Adept in utilizing advanced time management and problem-solving techniques to enhance team performance and service delivery.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Willamette Valley Cancer Institute
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patients medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
State Farm
08.2018 - 12.2024
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty through personalized service
- Processed claims and policy changes accurately, reducing errors and improving operational efficiency
- Collaborated with team to streamline workflows, resulting in faster response times and improved service delivery
- Utilized CRM software to track customer interactions, providing detailed reports for management review
Medical Assistant
Peace Health
10.2020 - 06.2024
- Roomed patients, recorded vital signs, and assisted in procedures, ensuring smooth clinic operations
- Managed patient information efficiently, leading to improved provider decision-making and patient care
- Thrived in high-stress environments, maintaining composure and delivering consistent, quality service
- Handled inbound and outbound calls, enhancing communication flow and patient satisfaction
- Maintained clean and sanitized rooms, contributing to a safe and hygienic environment for patients
- Eager to master new technologies and contribute to team success through hard work
- Organized patient records, enhancing data retrieval and care coordination
- Provided empathetic patient care, boosting overall patient satisfaction
Education
Medical Assistant - Certified Clinical Medical Assistant
U.S. Career Institute
FlorenceSkills
- Time management
- Problem-solving
- Teamwork
- Adaptability
- Critical thinking
- Attention to detail
- Communication
Timeline
Medical Assistant
Willamette Valley Cancer Institute
08.2024 - Current
Medical Assistant
Peace Health
10.2020 - 06.2024
Customer Service Representative
State Farm
08.2018 - 12.2024
Medical Assistant - Certified Clinical Medical Assistant
U.S. Career Institute
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