COURTNEY CHAMBERS
Glen Burnie,MD
Summary
Dedicated Phone Operator with experience in customer service and early childhood education. Skilled in managing high call volumes, providing essential information, and facilitating effective communication. Proven ability to create engaging lesson plans and foster nurturing environments that enhance child development. Strong in classroom management, problem-solving, and collaboration with parents and colleagues to support positive learning outcomes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Phone Operator
Walmart
Glen Burnie, Maryland
01.2025 - Current
- Operated multi-line phone system to manage incoming customer inquiries.
- Assisted customers with product information and service-related questions.
- Coordinated communication between departments to resolve customer issues.
- Addressed escalated calls with professionalism and effective problem-solving skills.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Preschool Teacher
White Oak Winners
Silver Spring, Maryland
08.2022 - 10.2024
- Developed engaging lesson plans for diverse preschool learning experiences.
- Facilitated daily activities promoting social and emotional skills among children.
- Collaborated with parents to discuss child progress and address concerns.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Organized educational materials and resources to create an engaging learning environment.
Education
Some College (No Degree) - Business Management
Anne Arundel Community College
Arnold, MDSkills
Dedicated Phone Operator with experience in customer service and early childhood education Skilled in managing high call volumes, providing essential information, and facilitating effective communication Proven ability to create engaging lesson plans and foster nurturing environments that enhance child development Strong in classroom management, problem-solving, and collaboration with parents and colleagues to support positive learning outcomes
Dedicated Phone Operator with experience in customer service and early childhood education Skilled in managing high call volumes, providing essential information, and facilitating effective communication Proven ability to create engaging lesson plans and foster nurturing environments that enhance child development Strong in classroom management, problem-solving, and collaboration with parents and colleagues to support positive learning outcomes
Certification
- Basic Health and Safety
- Recognizing and Reporting Child Abuse
- Preventing the Spread of Blood Pathogens
- Protecting infants: Reducing the Risk of SIDS and Shaken Baby Syndrome
- Indoor Safety in the Early Childhood Setting
- Child Abuse: Signs of Abuse and Reporting Requirements of Early Childhood professionals
Timeline
Phone Operator
Walmart
01.2025 - Current
Preschool Teacher
White Oak Winners
08.2022 - 10.2024
Some College (No Degree) - Business Management
Anne Arundel Community College