Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Clark

Yulee,FL

Summary

Diligent Customer Service bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.

Overview

12
12
years of professional experience

Work History

Customer Care Associate Contract

OnTrac
10.2023 - 12.2023
  • Document and maintain records of customer interactions
  • Assisted in developing training programs to boost team performance and productivity.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Streamlined communication channels for improved efficiency within the customer support team.
  • Reduced response time for customer inquiries by implementing new ticketing systems and processes.
  • 'Managed approximately 80-100 incoming calls, emails, and cases per day from customers.

Customer Service Representative Contract

Symphony Placements
12.2022 - 08.2023
  • Answer inbound phone calls and give information regarding state programs
  • Streamlined communication processes for improved efficiency, effectively managing high call volumes.
  • Enhanced customer satisfaction by swiftly addressing and resolving inquiries and issues.
  • Developed rapport with customers by actively listening to their concerns and providing tailored solutions.
  • Managed approximately 80-100 incoming calls, emails, and cases per day from customers.

Ambassador

Activus Connect (call Center)
06.2021 - 11.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided exceptional service for improved guest experiences and increased repeat business.
  • Streamlined processes for efficient service delivery, reducing wait times for clients.
  • Handled customer complaints with professionalism, working towards satisfactory resolutions while maintaining the company's reputation.
  • Managed approximately 80-100 incoming calls, emails, and cases per day from customers.

Customer Service Representative

Sitel (call center)
08.2020 - 05.2021
  • Receive and process chats, calls and/or emails to answer customer questions, address their concerns and help them with a particular product or service
  • Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction
  • Handle between 20-25 contacts per day
  • Document and maintain records of customer interactions
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Staples
09.2019 - 05.2020
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Directing customers to merchandise within the store
  • Maintaining an orderly appearance throughout the sales floor.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Housekeeper

Fairbanks House
01.2018 - 04.2019
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

Assistant Manager

Burger King
10.2011 - 04.2015
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

High School Diploma -

Yulee Adult Academy
Yulee, FL
07.2011

Skills

  • Dispute Resolution
  • CRM Software
  • Reporting and Analysis
  • Call Center Experience
  • Live Chat Support
  • Payment Processing
  • Order Processing
  • Time Management
  • Technical Support
  • Active Listening
  • Data Entry
  • Customer Service

Timeline

Customer Care Associate Contract

OnTrac
10.2023 - 12.2023

Customer Service Representative Contract

Symphony Placements
12.2022 - 08.2023

Ambassador

Activus Connect (call Center)
06.2021 - 11.2021

Customer Service Representative

Sitel (call center)
08.2020 - 05.2021

Sales Associate

Staples
09.2019 - 05.2020

Housekeeper

Fairbanks House
01.2018 - 04.2019

Assistant Manager

Burger King
10.2011 - 04.2015

High School Diploma -

Yulee Adult Academy

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Courtney Clark