Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY CLONTZ

Morganton,NC

Summary

Dedicated Qualified professional with a background of working in education specializing in direct care of psychiatric, elderly, and I.D.D. patients, classroom management, with strong leadership and communication skills.

Experience with instructional design. Experience with special-needs students; tailoring curriculum plans, as well as creating a positive learning environment.

Highly skilled Patient Care Technician with more than 5 years' practical experience in an assisted living environment. Established in assessment, counseling, consulting on medications and treatment, documentation and administrating treatment.

Highly motivated to work with residents, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Highly skilled Qualified Professional for the I.D.D. community. Skilled in composing and implementing Person Centered Plans and supervising direct care staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Qualified Professional

Abound Health
10.2023 - Current
  • Developed Person Centered Plan and Individual Support Plans for provision and coordination of treatment for IDD clients served.
  • Conducted case management meetings as required.
  • Conducted staffing of cases.
  • Trained new Direct Support Professionals in all areas of duties and acted as a mentor to all professional staff members.
  • Assisted in record reviews and internal audits.
  • Attended all training and conferences offered in order to improve case management skills.
  • Submitted authorization requests for IDD services with 14 day prior to expiration.
  • Kept staff informed of client specific changes and regarding documentation.
  • Maintained and supported relationships with clients and their staffing supports.
  • Reviewed and monitored all Direct Support staff note documentation daily for corrections needed and accuracy as well as quality of care provided.
  • Provided support through planning and coordination of services on behalf of individual clients.
  • Provided advocacy for individual clients.
  • Wrote, reviewed, and implemented client specific trainings and plans.
  • Arranged person centered planning meetings, develops, coordinates and writes person centered plans in a timely manner.
  • Monitored, educated, and assisted those who are helping clients in developing skills necessary for achievement of educational, recreational, vocational, treatment and program goals.
  • Completed monthly or quarterly summaries for all clients under caseloads.
  • Completed initial and updated crisis plans for all state-funded clients under caseloads.
  • Maintains professional positive relationship within community as a representative of the agency.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Qualified Professional

Community Companions Home Care
05.2021 - 06.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed Person Centered Plan and Individual Support Plans for provision and coordination of treatment for IDD clients served.
  • Conducted case management meetings as required.
  • Conducted staffing of cases.
  • Trained new Direct Support Professionals in all areas of duties and acted as a mentor to all professional staff members.
  • Assisted in record reviews and internal audits.
  • Attended all training and conferences offered in order to improve case management skills.
  • Submitted authorization requests for IDD services with 14 day prior to expiration.
  • Kept staff informed of client specific changes and regarding documentation.
  • Maintained and supported relationships with clients and their staffing supports.
  • Reviewed and monitored all Direct Support staff note documentation daily for corrections needed and accuracy as well as quality of care provided.
  • Provided support through planning and coordination of services on behalf of individual clients.
  • Provided advocacy for individual clients.
  • Wrote, reviewed, and implemented client specific trainings and plans.
  • Arranges person centered planning meetings, develops, coordinates and writes person centered plans in a timely manner.
  • Monitored, educated, and assisted those who are helping clients in developing skills necessary for achievement of educational, recreational, vocational, treatment and program goals.
  • Completed monthly or quarterly summaries for all clients under caseloads.
  • Completed initial and updated crisis plans for all state-funded clients under caseloads.
  • Maintains a professional positive relationship within the community as a representative of the agency.

Healthcare Technician II

J. Iverson Riddle Developmental Center
03.2020 - 05.2021
  • Provided care for elderly individuals with Intellectual Disabilities.
  • Provided care for residents based on physical, psychological, educational and safety criteria.
  • Documented observations and baseline measurements in medical records.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected data through observations; used data to construct programs fitted to each individual residents' needs .
  • Developed personal goaled programs for up to 10 Intellectually Disabled residents in order to promote independency and enhance their life skills.
  • Furthered my own skills by actively taking part in employee trainings and taking classes in subjects to improve my teaching skills.
  • After collecting data, configured the percentage of skills learned by resident to ensure growth, or reconfiguring the program to fit the needs of the resident at the current time.
  • Collected data from observations of 10 Healthcare Technician I's as they would utilize the personal goaled programs with each of the 10 residents that were my personal responsibility.
  • Reported all data collected to the Q.I.D.P., or my supervisor.

Residential Life Trainer

North Carolina School For The Deaf
08.2019 - 03.2020
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Assisted students with transitioning into new living environment and maintained strong relationships with them.
  • Solved grievances and complaints by collaborating with students as issues arose.
  • Promoted positive relations between students and staff.
  • Conducted tours, orientation and educational sessions for students
  • And families.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of students dealing with diverse conditions.
  • Strategized to improve student care and satisfaction and held weekly meetings with directors to advocate for students' needs.
  • Conducted study groups to help students complete their school work.
  • Ensured all daily hygiene needs were met.

Certified Nursing Assistant

BAYADA
04.2019 - 08.2019
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Monitored and assisted residents through individual service plans.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Determined specific needs and provided most appropriate level of services for patient well-being through data and observation, as well as collaboration with family members and the case manager.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

Certified Nursing Assistant

Broughton Hospital
04.2015 - 06.2019
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Participated in therapeutical fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Oversaw and led group classes and meetings to teach life skills outside of hospital, including: getting a job, utilizing coping skills, and crisis interventions.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Registered Nurse informed of changes.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for average of 24 patients per 8-12 hour shifts in a psychiatric facility, delivering high-quality, efficient support to meet all needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Sales Consultant

Verizon A-Wireless
08.2014 - 03.2015
  • Greeted each customer with a smile, positive attitude, and professional demeanor.
  • Wrote, negotiated and finalized sales contracts.
  • Consistently hit and exceeded sales goals by 20%.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closesprofitable projects.
  • Planned client relationship cultivating events to promote growth, resulting in an expansionof clientele base by 60%.

Lead Teacher

Tyndall Center for ECC
10.2013 - 05.2014
  • Implemented reading and writing workshops to increase student literacy and support schoolreading programs.
  • Successfully improved student participation in the classroom through integration of creativerole-playing exercises.
  • Developed program to work with students and increase interest in higher learning.
  • Modified the general education curriculum for special-needs students based upon a varietyof instructional techniques and technologies.
  • Developed and taught lessons on relevant children's books, poems, movies and themes topromote student interest.
  • Identified signs of emotional and developmental problems in children and reported toparents.
  • Promoted good behavior by using the positive reinforcement method.
  • Promoted language development skills through reading and storytelling.
  • Taught basic education principles while complying with IEP goals.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Implemented a developmentally appropriate curriculum for a group of 15 preschoolers.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Communicated regularly with parents about daily activities and behaviors.
  • Offered parents detailed weekly reports that outlined their child's progress.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.

Education

Bachelor of Science - Elementary Education

Appalachian State University
Boone, NC
2013

Associate of Arts - Elementary Education

Western Piedmont Community College, Burkemont Ave
Morganton, NC
2010

High School Diploma - undefined

Freedom High School
Morganton, N.C.
2008

Skills

  • Data Entry
  • Excellent Communication
  • Team management
  • MS Office
  • Culturally-competent care
  • Compliance documentation
  • Program organization
  • Relationship development
  • Problem resolution
  • Remote Office Availability
  • Flexible and Adaptable
  • HIPAA Compliance
  • CPR and First Aid
  • Time Management
  • Supervision and leadership
  • Multitasking Abilities

Timeline

Qualified Professional

Abound Health
10.2023 - Current

Qualified Professional

Community Companions Home Care
05.2021 - 06.2023

Healthcare Technician II

J. Iverson Riddle Developmental Center
03.2020 - 05.2021

Residential Life Trainer

North Carolina School For The Deaf
08.2019 - 03.2020

Certified Nursing Assistant

BAYADA
04.2019 - 08.2019

Certified Nursing Assistant

Broughton Hospital
04.2015 - 06.2019

Sales Consultant

Verizon A-Wireless
08.2014 - 03.2015

Lead Teacher

Tyndall Center for ECC
10.2013 - 05.2014

Bachelor of Science - Elementary Education

Appalachian State University

Associate of Arts - Elementary Education

Western Piedmont Community College, Burkemont Ave

High School Diploma - undefined

Freedom High School

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COURTNEY CLONTZ