- Mindfulness Practices
- I enjoy cooking for friends and family gatherings
- Volunteer Work
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Community Cleanup
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Enjoy experimenting with different ingredients and flavors in the kitchen
Courtney Cochran
Granite City,IL
Summary
I am a compassionate and empathetic professional with exceptional communication skills, shaped by personal experience with family challenges, including navigating my father's ongoing battle with addiction. These experiences have fostered a deep understanding of resilience and have honed my ability to effectively manage complex situations. I am committed to delivering outstanding service and support, with a strong foundation in client needs assessment, conflict resolution, and problem-solving. My goal is to build lasting, positive client relationships while enhancing overall satisfaction and loyalty. I am dedicated to creating a welcoming and supportive environment for all clients.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Community Care Center
Melanie Lohman
01.2023 - 07.2024
This was a food pantry/ homeless shelter. I had many addicts and people of low income I assisted during my time with Community Care center. My role was to assist clients in getting the food, clothes and care that they need. I also assisted clients in applying for ID's and other things such as bus passes.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Granite City High School
Granite City05-2024
Skills
- Customer service
- Conflict resolution
- Data entry
- Effective communication
- Problem resolution
- Relationship building
- Client relations
- Professional telephone demeanor
- Follow-up skills
Interests
Timeline
Customer Service Representative
Lowes Home Improvment
01.2025 - Current
Community Care Center
Melanie Lohman
01.2023 - 07.2024
High School Diploma -
Granite City High School
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