Courtney Cole
Guntersville,AL
Summary
Dynamic individual with hands-on experience in retail sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Bealls
02.2023 - Current
- Trained and mentored new team members on company policies and best practices.
- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Personal Shopper
Walmart
05.2020 - 01.2023
- Curated personalized shopping experiences based on customer preferences and needs.
- Streamlined order fulfillment processes, enhancing efficiency in product selection and delivery.
- Utilized inventory management systems to ensure accurate stock levels and availability.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
Education
Associate of Science - Liberal Arts
Bevill State Community College
Sumiton, AL05-2011
Skills
- Customer service and engagement
- Team building and leadership
- Team management
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Loss prevention
- Issue resolution
- Records management
- Microsoft Office Suite
- Assignment delegation
- Regulatory compliance
- Teamwork and collaboration
Accomplishments
- Supervised team of 14 staff members.
- Achieved customer satisfaction and retention by implementing loyalty programs with accuracy and efficiency.
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Bealls
02.2023 - Current
Personal Shopper
Walmart
05.2020 - 01.2023
Associate of Science - Liberal Arts
Bevill State Community College