Courtney Cole
Guntersville
Summary
Proven ability to lead and the drive to succeed. Equipped with a passion for people and a proactive mindset, I celebrate diversity and inclusivity within the workplace. Eager to contribute skill set and values with like minded team.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
Bealls Inc
Guntersville
02.2023 - 10.2025
- Modeled exceptional customer service
- Delegated tasks to drive sales and enhance guest experience
- Oversaw daily operations such as opening, closing, markdowns, and pricing
- Facilitated internal promotions
- Increased employee retention rates by 20%
- Assisted in interviewing, on-boarding, and training new hires to company policy
- Interpreted sales reports
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Created and maintained safe and secure work environments for employees.
Courier
Point Pick Up
Guntersville
06.2022 - 02.2023
- Delivered packages to designated locations within established timeframes
- Communicated with customers regarding delivery status and any potential delays
- Utilized GPS technology to track routes
- Ensured all packages were properly labeled and sealed
- Ensured vehicle maintenance, cleanliness, and organized packages
- Utilized in app scanner to process orders
Personal Shopper
Walmart
Arab
05.2020 - 06.2022
- Processed orders placed by online shoppers
- Picked and staged items ensuring compliance with cold chain procedures
- Stocked inventory
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Education
Associate of Science - Liberal Arts And Sciences
Bevill State Community College
Sumiton, AL 08.2009 - 05.2011
Skills
- Customer service and engagement
- Assignment delegation
- Staff scheduling
- Visual merchandising
- Budgeting and cost control
- Loss prevention
- Hiring and training
- Store operations
- Pricing and markdowns
- Records maintenance
References
Donna Riley, Bealls Inc, Supervisor, dlriley418@gmail.com, (256) 302-4856
Timeline
Assistant Store Manager
Bealls Inc
02.2023 - 10.2025
Courier
Point Pick Up
06.2022 - 02.2023
Personal Shopper
Walmart
05.2020 - 06.2022
Associate of Science - Liberal Arts And Sciences
Bevill State Community College
08.2009 - 05.2011